Credit Controller, Auckland

Avanti Finance Group is a privately owned non-bank lender operating across New Zealand and Australia. We are on a growth mission to lead and inspire our industry through innovation and the development of exceptional financial services products, while fostering a motivated and engaged workplace culture centered around personal growth and high performance.This role reports to the Early Collections Manager. The Credit Controller is responsible for engaging with customers to reduce arrears and find sustainable repayment solutions. This includes proactive outreach, handling inquiries, and ensuring compliance with company policies and financial regulations.Key Responsibilities: Contact customers to discuss repayment options and resolve outstanding debts. Manage inbound and outbound customer inquiries professionally and efficiently. Apply company policies and regulatory requirements, including CCCFA and the Responsible Lending Code. Identify repayment difficulties early and work with customers to find solutions.Support customers in re-establishing regular payments while balancing business recovery goals. Initiate debt recovery actions when necessary, minimizing costs and impact on customers. Maintain integrity and compliance in all processes, following best practices in risk management. Collaborate with the team and contribute to a positive, customer-focused culture.The Successful Candidate will have: Strong communication skills, both written and verbal. Experience in credit control, collections, or financial services is preferred. Knowledge of relevant financial regulations and compliance requirements. Strong problem-solving and decision-making skills. Ability to manage time effectively and work independently.Resilience and professionalism when handling difficult customer interactions. Proficiency in Microsoft Office (Excel, Word, PowerPoint). #J-18808-Ljbffr