AWS Technical Account Manager (TAM) - Amazon Connect / …, Auckland

AWS Technical Account Manager (TAM) - Amazon Connect / Contact Centre, ES - NZ Join to apply for the AWS Technical Account Manager (TAM) - Amazon Connect / Contact Centre, ES - NZ role at Amazon Web Services (AWS) AWS Technical Account Manager (TAM) - Amazon Connect / Contact Centre, ES - NZ 4 days ago Be among the first 25 applicantsJoin to apply for the AWS Technical Account Manager (TAM) - Amazon Connect / Contact Centre, ES - NZ role at Amazon Web Services (AWS) Description Join AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. As an AWS Technical Account Manager (TAM), you will provide architectural and operational guidance to New Zealand's largest and fastest-growing customers, helping them achieve maximum value from AWS services. Additionally, we seek an Contact Center domain expert to join our NZ Enterprise Support team, focusing on Amazon Connect implementations and delivering deep technical expertise across this growing space.Description Join AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. As an AWS Technical Account Manager (TAM), you will provide architectural and operational guidance to New Zealand's largest and fastest-growing customers, helping them achieve maximum value from AWS services. Additionally, we seek an Contact Center domain expert to join our NZ Enterprise Support team, focusing on Amazon Connect implementations and delivering deep technical expertise across this growing space.Key job responsibilities You’ll build solutions, provide technical guidance and advocate for the customer Ensure AWS environments remain operationally healthy whilst reducing cost and complexity Develop trusting relationships with customers, understanding their business needs and technical challengesUsing your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management Consult with a range of partners from developers through to C-suite executives Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account ManagersWith a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise Solve a variety of problems across different customers as they migrate their workloads to the cloudUplift customer capabilities by running workshops, brown bag sessions, etc. Lead as the Amazon Connect/Contact Centre domain expert for the NZ Enterprise Support team As we continue to rapidly expand in NZ, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.A day in the life As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customer's adoption and use of AWS services. Our Technical Account Managers partner with some of the most iconic businesses in the country. These rangefrom rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here The Team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship&Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications5+ years of technical engineering experience Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment Bachelor's degreePreferred Qualifications Experience with AWS services or other cloud offerings Experience in internal enterprise or external customer-facing environment as a technical lead Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon Web Services New Zealand Limited Job ID: A2970772 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Consulting, and Engineering Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2xSign in to set job alerts for“Technical Account Manager” roles. Auckland, Auckland, New Zealand 4 days ago Solution Architect - Enterprise Customer Contact Auckland, Auckland, New Zealand 9 hours ago Auckland, Auckland, New Zealand 3 days ago Customer Success Manager (ANZ) Fixed Term 12 Months Auckland, Auckland, NewZealand 1 month agoCustomer Success Manager Technical Specialist Auckland, Auckland, New Zealand 2 weeks ago Auckland, Auckland, New Zealand 6 days ago Auckland, Auckland, New Zealand 4 days ago Oracle Cloud Functional Solution Architect Auckland, Auckland, New Zealand 3 days ago Auckland, Auckland, New Zealand 2 weeks agoAuckland, Auckland, New Zealand 3 weeks ago Auckland, Auckland, New Zealand 4 days ago Auckland, Auckland, New Zealand 6 months ago Auckland, Auckland, New Zealand 2 weeks ago Key Account Manager&Category Executive Auckland, Auckland, New Zealand 2 weeks ago Auckland, Auckland, New Zealand 3 weeks ago Auckland, Auckland, New Zealand 6 days ago Auckland, Auckland, New Zealand 1 month ago AWS Technical Account Manager (TAM), ES - NZ AWS Associate Technical Account Manager (TAM), NZL Auckland, Auckland, New Zealand 1 day agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr