Sr. Product Implementation&Support Specialist (Hybrid), Auckland

Accountable for the implementation and support of products, including launching new products, defect management, prioritization, and system support and quality control. Supports the overall product management strategy and lifecycle. Partners with other business units on product development, strategy, pricing, and implementation, leading execution of Home Products. Drives strategy and innovation related to future technology products. Aims to achieve broader business outcomes aligned with enterprise goals.Internal candidates are encouraged to apply regardless of location and will be considered based on role needs. The position is hybrid, requiring a minimum of 10 days per month at one of the specified office locations: Madison, WI; Boston, MA; Denver, CO; Keene, NH; St. Joseph, MO; Phoenix, AZ. #LI-HybridPosition Compensation Range: $88,000 - $144,000 Pay Rate Type: Salary Compensation may vary based on job level and geographic location. Relocation support is available for eligible candidates. Primary Accountabilities Implement and support assigned products and system releases, including defect prioritization and execution of business initiatives. Collaborate with technology partners on system solutions, requirements, proposals, and costs.Support creation of underwriting strategies and policies based on industry trends and internal capabilities. Manage product lifecycle stages from planning to post-launch analysis. Support underwriting referral rules and processes within new capabilities. Act as a translator for customer, product, and internal stakeholders, including business lines and cross-functional teams.Maintain business rules, requirements, and documentation. Contribute to product and pricing planning, and develop processes related to system impacts. Assist in communication, education, and launch efforts for products. Collaborate on operational data, metrics, reporting, and provide product intent for technology solutions.Prioritize initiatives and secure commitments from stakeholders through effective communication and negotiation. Mentor and develop team members. Specialized Knowledge&Skills Experience providing customer-driven solutions and support. Knowledge of Property and Casualty Insurance product design and underwriting. Understanding of software development processes and quality standards. Familiarity with project management methodologies and tools. Experience with data-driven products and iterative development to solve business problems.Travel&Physical Requirements Travel up to 10%. Work involves primarily sitting or standing. Additional notes include background checks, nondisclosure agreements, and restrictions on visa sponsorship. We encourage applications from diverse backgrounds and those passionate about our work. Benefits include health, dental, vision, wellbeing programs, 401(k), pension, incentives, paid holidays, PTO, student loan repayment, and paid family leave. Interns and contingent workers are not eligible for benefits.We are an equal opportunity employer committed to non-discrimination and consider qualified applicants with criminal histories, in accordance with applicable laws. #J-18808-Ljbffr