Clinic/Practice Assistant Senior, Auckland

Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.Does this position require Patient Care? No Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.Act as "Super User" for scheduling, registration and billing systems. Provide assistance and training to others in these areas. May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at a more advanced competency level. Provide functional guidance to Office and Practice Assistants.In conjunction with Supervisor, oversee daily activities of practice staff. May be required to accept co-payments. Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Education High School Diploma or Equivalent required.Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Office experience 3-5 years required. Knowledge, Skills and Abilities Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards; understanding of office procedures including filing, copying, scanning, printing and faxing.Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. Effective written communication tailored to the audience. Ability to convey information clearly and accurately, including composing/editing emails, memos, and letters. Managing one's own time and the time of others effectively.Well organized with good time management skills to handle multiple tasks, follow protocols, and work within systems. Ability to proofread and edit written documents. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas to lead. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other protected status. We ensure reasonable accommodations for individuals with disabilities during the application, interview, and employment process.#J-18808-Ljbffr