Customer Contact Agent, Auckland

Join to apply for the Customer Contact Agent role at Ticketmaster New Zealand 2 days ago Be among the first 25 applicants Join to apply for the Customer Contact Agent role at Ticketmaster New Zealand Get AI-powered advice on this job and more exclusive features. Job Summary: Job Description– Customer Contact AgentLine Manager: Team Supervisor Contract Terms: Permanent, Part Time, 24 hours a week THE TEAM The Contact Centre team are responsible for managing large quantities of customer queries through inbound/outbound calls and via email in a timely and efficient manner. A major priority is to identify customer needs and provide the best solution possible.THE JOB To provide high quality service meeting Ticketmaster’s standards across all incoming contact center channels, including but not limited to: Outlet Help Desk Customer Care Accessible Sales What You Will Be Doing Answer calls across Customer Service / Outlet Services / Sales as requiredRespond to customer enquiries via electronic communication Assist outlets with general and technical issues and escalate where necessary Other duties as required and directed WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Interpersonal Skills - Ability to relate to people on all levels by quickly establishing rapport and displaying patience where necessary.Organisational Skills - Proven ability to effectively manage time to ensure training deadlines and business needs are met. Results Orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and effectively applying effort and resources, combined with passion, belief and energy.Numeracy - Ability to check numerical data entered and be able to identify unbalanced accounts. Computer Literacy - Ability to use Microsoft Office based computer packages including Word, Excel&PowerPoint. Typing skills with high accuracy Communication - Demonstrating strong communication skills, both written and verbal. Clarity and confidence when presenting/training. Effective listening skills are also paramount. You (behavioural Skills) Customer Focus - Ensuring Ticketmaster’s internal and external customers’ needs are continually satisfied. Experience in dealing with and training a range of people from different backgrounds is highly regarded. Contact Centre experience is advantageous but not mandatory.Attention to Detail - Ability to accurately maintain training manuals and other training documentations ensuring quality assurance requirements are met. Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.Problem Solving - Ability to identify potential problems and identify solutions. Appropriately seeking information from higher source when required. Positive Attitude - Possession of“natural energy” with a proactive focus. Due to PCI compliance requirements a police clearance check is required to perform this position.LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquelypositioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#TMNZ #TM-Onsite Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Industries Entertainment Referrals increase your chances of interviewing at Ticketmaster New Zealand by 2x Get notified about new Customer Representative jobs in Auckland, Auckland, New Zealand .Customer Service - Expression of Interest Auckland, Auckland, New Zealand 2 weeks ago Auckland, Auckland, New Zealand 1 day ago Auckland, Auckland, New Zealand 1 day ago Customer Service Representative (6-month fixed term) Auckland, Auckland, New Zealand 3 weeks ago Customer Services Representative (Part-Time) Auckland, Auckland, New Zealand 1 month agoCustomer Connections Specialist - Regulation&Process Improvement Customer Services Representative (Full-Time) Auckland, Auckland, New Zealand 2 days ago Communications Consultant - Customer Communications (Contract, 3 Months) Auckland, Auckland, New Zealand 3 weeks ago Business Development and Customer Engagement Specialist - Hardware&Licensing Customer Specialist Expression of Interest - Apply Now! - Auckland Auckland, Auckland, New Zealand 1 day ago Auckland, Auckland, New Zealand 4 days ago Whangaparaoa, Auckland, New Zealand 1 week ago Customer Experience Technician - West Auckland Auckland, Auckland, New Zealand 2 weeks agoTeam Leader - Customer Care and Clinical Records Auckland, Auckland, New Zealand 3 weeks ago Telephone Sales / Customer Experience Rep - Crown New Zealand Auckland, Auckland, New Zealand 1 month ago Receptionist | Mon - Fri | Dental on the Shore Auckland, Auckland, New Zealand 18 hours ago Auckland, Auckland, New Zealand 3 weeks agoAuckland, Auckland, New Zealand 1 month ago Auckland, Auckland, New Zealand 1 day ago Auckland, Auckland, New Zealand 3 weeks ago Auckland, Auckland, New Zealand 3 days ago Auckland, Auckland, New Zealand 5 days ago Auckland, Auckland, New Zealand 3 months ago Auckland, Auckland, New Zealand 2 weeks agoAuckland, Auckland, New Zealand 3 months ago Auckland, Auckland, New Zealand 3 months ago Auckland, Auckland, New Zealand 2 weeks ago We’re unlocking community knowledge in a new way. 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