Customer Logistics Specialist - Domestic Team, Auckland

Customer Logistics Specialist– Domestic Team Position Description Varied and busy role Superb communication skills required Permanent, Auckland-based He kōrero mō mātou | About us: At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard. He whakamārama mō te tūranga mahi | About the role: We have an exciting opportunity for a highly organised Customer Logistics Specialist to join our Domestic Team on a permanent full-time basis. In this role, you will play a major part in our regular dialogue with stakeholders both within and outside our organisation, handling contingencies and day-to-day tasks.This includes daily responsibilities such as reporting and analysis, forecasting, customer contact and query resolution, road and rail coordination, freight booking, and communication management. Reporting to the Customer Contact Supervisor– Domestic, you will work closely with your customers and various internal teams and stakeholders.Ngā pukenga e rapu nei mātou | Skills you will bring: Minimum two years’ customer service experience, ideally within logistics but not essential Intermediate skills in data entry and MS Office Suite Excellent written and verbal communication skills with a clear telephone manner Nōu te rourou| What's in it for you:Competitive remuneration and excellent penal rates Commitment to continued learning and development Access to discounted travel, health insurance, and holiday houses across NZ as part of our Staff Welfare Trust A Zero Harm policy that prioritizes your safety This position involves shift work on a 24/7 rotating roster, which may include overnight and weekend shifts.Kua rite, kia rite | Ready to Make a Difference? Rā aukati | Applications Close: 18 May 2025 #J-18808-Ljbffr