Customer Experience Representative - Auckland

Customer Experience Representative - Auckland Customer Experience Representative Full-time Position Free onsite parking Your birthday off Development opportunities within the business Work Life balance– with rostered work from home days An exciting opportunity awaits within our Customer Services team in Auckland. We are seeking a compassionate professional with a natural empathy and a positive, calm demeanour. No prior call centre experience is required; we value life experience and innate empathy.About You: Experience in customer-focused roles preferred but not essential Excellent verbal and written communication abilities Vibrant personality with a passion for success in a dynamic team environment Dedication to exceeding customer expectations and understanding their needs Proactive, resilient, and adaptable to changeAbout the Role: Assist customers with consignments including tracking, booking, and redirection Identify customer needs and provide effective solutions Accurate administration and customer information management Cultivate strong internal relationships Handle queries via phone and email You will work an 8-hour shift Monday to Friday between 7:30 am and 6:00 pm.About Us: With over 50 years of experience, PBT is a leading provider of freight solutions across New Zealand PBT prioritizes safety and requires successful applicants to undergo pre-employment medical and drug screening. All inquiries are handled confidentially. ** You must be eligible to work in New Zealand to be considered for this position **#J-18808-Ljbffr