Customer Insights Specialist Auckland

Nau mai, haere mai. We’re Chorus, a team dedicated to empowering the digital future of Aotearoa with ultra-fast fibre. Our purpose: Unleashing potential through connectivity to enable better futures for Aotearoa. Te Momo Tūranga | Contract: Permanent, Full Time Te Wāhi | Where: Auckland Te Pūtake | Why we’re hiring: As we step into our next chapter aiming for 80% fibre uptake across the motu by 2030, our new strategy guides us towards expanding our capabilities and talent in new areas.Te Whiwhinga Mahi | The Opportunity: We are transitioning from building our network to operationalising our assets, making this an exciting time ahead. As part of the Customer and Insights team, your focus will be on setting up, managing, and analysing research projects, both internally and with research partners. You will be instrumental in helping Chorus become more customer-focused in decision-making and activities.Reporting to the Market and Customer Insights Manager, your role will involve two main areas: Quantitative / Qualitative Research: Collaborating with various teams to understand telecommunication users, supporting product development, messaging, and go-to-market strategies. This includes brand measurement, new product development, and advertising effectiveness.Customer Experience Measurement: Working with different programmes of work to identify and test hypotheses for new initiatives. You will become the expert in our main survey platform (Qualtrics), ensuring surveys are methodologically consistent and tracking well against deadlines.Ō Wheako, ō Pūkenga | Your Experience: Successful candidates will have several years of experience in a research agency or in a customer research, insights, or CX role within a corporate setting. Experience in conducting market research projects from briefing to results, and delivering insights-led data analysis, is essential. Familiarity with Qualtrics is advantageous but not mandatory.We value capability and potential, and encourage applications even if you don’t meet every requirement. If you believe you’d be a great fit, we want to hear from you! Our Vision and Culture: We’re shaping a future where all New Zealanders can access opportunities that define their lives, expanding our network to support Aotearoa’s growth. Chorus is transitioning from a network builder to a network operator, embracing mindsets like being bold, igniting growth, honouring our past, reimagining our future, and connecting communities.Our benefits include a supportive environment that values diversity, innovation, flexibility, and work-life balance. We are experienced in hybrid working and encourage flexible arrangements to suit individual circumstances. We foster a fair, inclusive, and equitable culture where differences are strengths. We welcome applications from women and others underrepresented in senior roles, supporting your growth in a company with visible female leadership and a flexible, supportive environment.Join us in this exciting new era at Chorus. Apply today. #J-18808-Ljbffr