Customer Service Representative, Auckland

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: ID: 557007 Location: Auckland, NZ Customer Service Representative Jump Aboard! We are CMA CGM, a company that moves over 22 million containers of cargo annually from more than 400 seaports worldwide. The CMA CGM Group, our parent company, is the third largest container shipping group globally, enabling us to provide door-to-door cargo movement on a global scale.ANL, a longstanding brand within the CMA CGM Group, is headquartered in Melbourne and offers shipping services across Oceania, Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent, and the Pacific Islands. Our mission is to lead sustainable change in the maritime industry. We are undergoing a large-scale transformation and seek bold, imaginative team members to help us meet our business needs. We are evolving our services and want passionate individuals to join us!About the Role: Reporting to: Customer Service Supervisor Employment Type: Permanent, Full-Time Work Location: Auckland, New Zealand The Customer Service Representative will be responsible for receiving and processing bookings according to Group procedures, preparing documentation, and managing load lists.The role includes: Monitoring available space on each sailing and ensuring bookings align with targeted loadings Informing customers of any booking shortcomings Liaising with overseas agents to resolve issues Assisting with customer inquiries on space availability and allocations Supporting customer reporting as neededFostering a solutions-oriented culture within the customer care team To be successful, you will need: 1-2 years of experience in a shipping or freight forwarding environment (beneficial but not mandatory) Tertiary qualifications in Supply Chain, Logistics, or International Business (preferred) Excellent communication skills and stakeholder relationship buildingStrong problem-solving and relationship management skills Good analytical skills, with effective time management and deadline prioritization Ability to work independently with minimal supervision Strong organizational and administrative skills Note: Applicants must be New Zealand citizens or permanent residents. Remote work from overseas or interstate is not considered.We offer a supportive environment with opportunities for growth, training, and development, along with a commitment to sustainability and diversity. Benefits include flexible working options, additional leave, paid parental leave, health checks, volunteer initiatives, access to learning resources, and international career opportunities.Our commitment to diversity: CMA CGM values a respectful, inclusive workplace and encourages applications from all qualified individuals regardless of background or characteristics. Join CMA CGM, where your potential meets endless possibilities, and help shape the future of global shipping. #J-18808-Ljbffr