CRM Manager, Auckland

Join to apply for the CRM Manager role at ArchiPro 3 days ago Be among the first 25 applicants Join to apply for the CRM Manager role at ArchiPro Get AI-powered advice on this job and more exclusive features. ArchiPro is not just another online platform; the people here at ArchiPro are revolutionising an entire industry.Today, building and renovating is a time-consuming, expensive, demanding, and fragmented process, and great design feels restricted to the privileged few. Separately, we’re witnessing industry after industry being revolutionised by technology, yet the building industry and all of the elements involved in the process have yet to undergo this level of digital innovation and transformation—until now.Meet ArchiPro—a cutting-edge all-in-one platform built on exceptional design and world-class engineering; we have quickly become a game-changing industry leader. ArchiPro is frequently ranked among the top 10 most disruptive companies in AU and NZ. ArchiPro is backed by Tiger Global, one of the largest funds globally, and they only back the world's most exceptional companies. They have invested in Facebook, TikTok, Air BnB, Alibaba, Roblox, and Stripe.We have an excellent ESOP structure in place designed to not only reward you with a strong base and commission structure but also with the ability for you to have a stake in the business. We have crushed New Zealand, we are disrupting Australia and now, we are gearing up to launch in California, and soon, we will be the default residential building platform globally.We are on a mission to simplify the end-to-end building experience and are looking for a Marketing Director to join our team. Role Purpose The TBC at ArchiPro is responsible for optimising the CRM (HubSpot) platform, ensuring seamless integration with business operations, and driving data integrity, lead nurture management, automation at scale, and campaign execution.This role plays a key part in maximising ArchiPro’s engagement with clients and prospects, leveraging data-driven insights, and enhancing the overall customer journey. As the HubSpot champion, the CRM Manager will introduce new efficiencies, ensure best-in-class sales funnel and pipeline management, and support internal teams with training and troubleshooting.Responsibilities CRM Strategy&Optimisation - Act as the primary HubSpot technical expert. Working with the Marketing Director to develop and execute a CRM strategy that enhances customer engagement, supports sales through managing a high quality lead funnel and improves retention and lifetime value. Identify and implement automation opportunities to improve efficiency across sales, marketing, and customer support. Stay ahead of CRM trends, ensuring ArchiPro leverages best-in-class tools and practices.Customer Data&Segmentation - Own the CRM database, ensuring data integrity, hygiene, and compliance with privacy regulations in partnership with the GM Data. Segment customers and prospects for personalised marketing, engagement, and sales outreach. Analyse CRM data to drive insights for customer acquisition, retention, and lifecycle marketing.Sales&Marketing Alignment - Ensure CRM workflows support sales teams with high-quality leads and actionable insights. Develop and maintain dashboards that provide visibility into customer journey performance. Support lead scoring models, sales funnel and pipeline management for higher conversion rates.Reporting&Business Intelligence - Own CRM reporting, delivering actionable insights that inform marketing and sales strategies. Regularly evaluate campaign performance, engagement trends, and customer behaviors. Provide recommendations based on data-driven insights to improve CRM effectiveness. Technology&System Integrations - Act as the HubSpot (or other CRM platform) administrator, ensuring system efficiency and uptime. Integrate CRM with other business tools, such as the website, analytics platforms, and customer support systems. Train internal teams on best practices and new features, ensuring high adoption and effectiveness.Benefits Competitive salary Long service 'ArchiVersary' leave - for every year of service you get an extra day Opportunity to join ESOP Team building functions and events Great barista coffee, drinks fridge, fruit A dog-friendly workplace Please note, we will only be progressing candidates who are currently in Auckland, New Zealand and have right to work in this market.We look forward to connecting with you! Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Marketing Industries Advertising Services Referrals increase your chances of interviewing at ArchiPro by 2x Sign in to set job alerts for“Customer Relationship Management Manager” roles. 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