Customer Experience Officer, Auckland

Join to apply for the Customer Experience Officer role at Suntory Oceania Join to apply for the Customer Experience Officer role at Suntory Oceania Get AI-powered advice on this job and more exclusive features. Introducing Suntory Oceania Introducing Suntory Oceania Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage&Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand. Our market-leading portfolio will have over 40 brands, including Jim Beam and Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania.The Opportunity The Customer Experience Officer role offers an exciting, fast-paced opportunity where your primary focus will be delivering exceptional service to our clients across Australia&New Zealand. This onsite position is integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania. Please note this is an office based role and the hours are 8.30am - 5pm Key Responsibilities Handle and manage customer inquiries via phone, email, and chat with professionalism and efficiency.Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries. Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks. Collaborate with and support internal teams, including Credit, Sales, and Logistics.Adjust to ongoing system and business transformations to support our evolving needs. What's in your toolkit? Customer Service or Contact Centre experience A customer centric mindset you will always aim to provide exceptional service A friendly, approachable demeanour that fosters strong relationshipsExcellent verbal and written communication abilities Relationship Building Skills Capability to thrive in a changing environment and manage multiple priorities Enthusiasm for working with renowned brands and a desire to grow your career within our organization Our DEI Commitment At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Food and Beverage Services Referrals increase your chances of interviewing at Suntory Oceania by 2x Get notified about new Customer Service Officer jobs in Auckland, Auckland, New Zealand .Customer Service - Expression of Interest Customer Service Representative - Westfield Newmarket Auckland, Auckland, New Zealand 1 day ago Auckland, Auckland, New Zealand 2 weeks ago Customer Service Representative (6-month fixed term) Auckland, Auckland, New Zealand 3 weeks ago Auckland, Auckland, New Zealand 1 day agoAuckland, Auckland, New Zealand 2 weeks ago Auckland, Auckland, New Zealand 6 days ago Auckland, Auckland, New Zealand 6 days ago Auckland, Auckland, New Zealand 1 day ago Auckland, Auckland, New Zealand 6 days ago Auckland, Auckland, New Zealand 2 weeks ago Receptionist | Mon - Fri | Dental on the Shore Auckland, Auckland, New Zealand 2 weeks agoAuckland, Auckland, New Zealand 3 weeks ago Business Support Coordinator (12 month fixed term) Auckland, Auckland, New Zealand 1 day ago Auckland, Auckland, New Zealand 2 weeks ago Auckland, Auckland, New Zealand 2 weeks ago Tutor - Retail/Hospitality/Customer Service Auckland, Auckland, New Zealand 1 day agoAuckland, Auckland, New Zealand 19 hours ago Auckland, Auckland, New Zealand 5 days ago Auckland, Auckland, New Zealand 2 days ago Business Support Officer - Full time - Ellerslie Auckland, Auckland, New Zealand 2 weeks ago Building Support Officer | Administration Support Auckland, Auckland, New Zealand 6 days agoAuckland, Auckland, New Zealand 2 weeks ago Auckland, Auckland, New Zealand 1 day ago Auckland, Auckland, New Zealand 2 days ago Auckland, Auckland, New Zealand 2 weeks ago Medical Laboratory Technician - Specimen Reception - Auckland Auckland, Auckland, New Zealand 17 hours ago Project Administrator– Parental Leave Cover (with Potential to Go Permanent!) 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