Concierge Team Leader, Auckland

Pullman Hotels&Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces. A selection of spacious hotel rooms, the exclusivity of an executive lounge, and chic residential suites with living areas and kitchen facilities framing views from city to sea uniquely redefines the lifestyle of the modern explorer.As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Job Description LOOKING TO CHANGE THE GAME? Pullman Auckland is looking for a talented and passionate concierge wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented&passionate team that is all about creating memorable experiences. Your key responsibilities will include but are not limited to: Shift supervision across the concierge desk area Facilitating guest arrivals, departures, and during their stay Sharing local knowledge as well as driving loyalty and upselling hotel facilitiesLeading the team to enhance guest satisfaction Liaising with all departments to ensure all necessary follow-up is conducted Qualifications REAL PLACE, REAL PEOPLE To be successful in your application, you must exhibit the following qualities: An outgoing personality with a genuine passion for hospitality and customer serviceFlexibility to work a variety of shifts, including weekends across a 7-day week roster A focus on quality and presentation with a desire to progress in hospitality An approachable team player who can think outside of the box Ability to manage multiple tasks at any given time Whilst talent and attitude are our primary requirements, you also have:A full NZ Drivers Licence is essential Immaculate personal presentation and a high level of communication - both written and verbal Leadership capability Additional Information Why join Accor? Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.Just to name a few: Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Work Your Way - Flexibility to ensure a work-life balance! Accor's refer-a-friend bonus Daily staff meals provided Accor's Parental Leave Scheme Access to our Employee Assistance Program Our commitment to Diversity&Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS#J-18808-Ljbffr