Customer Experience Officer, Auckland

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Experience Officer Requisition ID: 9704 Introducing Suntory Oceania Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage&Food. Underpinned by quality, craftsmanship, and a strong sense of purpose, our partnership is supported by two manufacturing sites, five distribution centres, and over 1500 Suntory employees across Australia and New Zealand. Our market-leading portfolio includes over 40 brands, such as Jim Beam, Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we aim to be the fourth largest beverage company in the region, creating memorable beverage moments from sunrise to sunset and bringing the best of Suntory to Oceania.The Opportunity The Customer Experience Officer role is an exciting, fast-paced position focused on delivering exceptional service to our clients across Australia and New Zealand. This onsite role involves managing communication channels and ensuring top-notch support during our transition to Suntory Oceania.Please note this is an office-based role with working hours from 8:30 am to 5:00 pm. Key Responsibilities: Handle and manage customer inquiries via phone, email, and chat professionally and efficiently. Use systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and handle new business inquiries.Perform high-volume data entry, resolve stakeholder queries, and support administrative tasks. Collaborate with internal teams, including Credit, Sales, and Logistics. Adapt to ongoing system and business changes to support evolving needs. What’s in your toolkit? Customer Service or Contact Centre experienceA customer-centric mindset focused on providing exceptional service A friendly, approachable demeanor that fosters strong relationships Excellent verbal and written communication skills Relationship-building abilities Capability to thrive in a changing environment and manage multiple prioritiesEnthusiasm for working with renowned brands and growing your career within our organization Our DEI Commitment At Suntory, we recognize that diverse perspectives and backgrounds contribute to our success. We are committed to fostering a workplace that is diverse, equitable, and inclusive, where everyone can bring their whole selves to work, regardless of race, religion, gender identity, sexual orientation, age, or other protected characteristics.Our recruitment processes highlight what Suntory offers as an employer and allow candidates to share their unique skills and experiences. We aim to make our interview process inclusive and provide reasonable accommodations as needed. Together, we can create a workplace where everyone can thrive and support our mission of Growing for Good.#J-18808-Ljbffr