Order Management Team Lead, Auckland

About Breville Over the past 90+ years Breville has grown to become an iconic global brand, deliveringkitchen products to over 70 countries around the globe. Breville enhancespeople’s lives through the delivery of brilliant innovation and thoughtfuldesign based on deep consumer insights, empowering people to do things moreimpressively or easily than they’d thought possible in their own home andultimately allowing them to “Master Every Moment”.A career atBreville is truly a one-of-a-kind experience. It’s more than working for aglobal leader; it’s an opportunity to be a part of something that impactspeople all over the world. About the role Are you an experienced leader with a passion for order management and customer service? We have an exciting opportunity for an Order Management Team Leader to join our team in Auckland, Newmarket . This 14-month fixed-term contract offers a chance to make a real impact, leading a team in a hybrid work environment.In this role, you will lead and manage a team of three Order Management Specialists and one Receptionist, ensuring efficient order processing and outstanding customer service. You’ll oversee the end-to-end sales order process, from receiving and releasing orders to managing backorders and resolving escalations.Keyresponsibilities include: Manage team of 3 Order Management Specialists and Receptionist Manage team workload and ensure all customers are covered Receive, process and release sales orders Manage processing of backorders Resolve customer complaints or escalations, either from emails or via phone help linesManage data workflow, ensuring any issues affecting orders are resolved in a timely manner Daily sales reporting We’re Interested in Hearing from People Who Have: At least 2 years experience in team management in a customer service or order management environment Hands on experience in sales order creation and releaseExcellent communication skills, verbal and written Ability to multi-task and manage personal workload Exposure to Microsoft D365 or a similar ERP system would be well regarded Proven track record in executing objectives and meeting business expectations What we offer you: Competitive compensation packageA fun and rewarding team environment Opportunity to work for an Australian Stock Exchange listed company Employee assistance program Paid parental leave policy Employee discounts of up to 50% on all our electrical products Corporate health andwellness benefits To Apply Come and make your mark with this global leader by applying today via the Apply Now button.Please note Breville Group willnever ask applicants through email, phone, text message, or direct message onsocial media to provide identity documents, personal details, or financialinformation such as bank details. Breville Group is proud to be an Equal Opportunity Employer. #J-18808-Ljbffr