IKEA Sales&Customer Experience Co-Worker, Auckland

Join to apply for the IKEA Sales&Customer Experience Co-Worker role at Hays . Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co-workers, we’re on a mission to create a better every day for the many people. Now, we’re preparing to bring that mission tothe many Kiwis!Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.We’re excited to announce multiple openings for IKEA Sales&Customer Experience Co-workers to join our Team. At this stage, we are focused on recruiting a small number of Co-workers to lead the digital implementation of our sales&customer platforms. This is a unique opportunity to play a critical role in shaping our digital future. If you’re passionate about delivering exceptional customer experiences and thrive in a digital-first sales environment, we want to hear from you! Working at IKEA has its benefits and rewards:$27.80 base hourly pay rate 5 weeks of Paid Annual Leave, Parental Leave Pay, and more 24/7 access to our Employee Assistance Program for health and wellbeing support 15% discount for co-workers Affordable, nutritious meals with complimentary drinks in our co-worker restaurant Provided co-worker uniformBut that’s enough about us. Over to you now. About this work area As an IKEA Co-worker – Sales&Customer Experience , your responsibilities will include, but are not limited to: Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions. Deliver a seamless sales and customer experience at IKEA, ensuring an engaging journey across all omnichannel touchpoints. Lead from the front as the IKEA Co-worker– Sales&Customer Experience“Super User”. Oversee the sales platforms, providing on-the-ground system support, and conducting impactful training. Actively participating in selling products with a positive attitude and contributing to business goals and growth. Being an expert and passionate about the IKEA product range;and actively learning about their features and benefits.Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced. Assembling our products according to proper building and enclosed instructions to ensure complete functionality. Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.Handling reporting across all the different IKEA departments. Guiding teams on best practices, methodologies, and system usage. Establishing routines, workflows, and ways of working for different digital IKEA tools. Ensuring reports, systems, and methodologies are correctly implemented and maintained.Engaging in continuous improvement through testing and refinement of tools and processes. Be the driving force behind IKEA’s digital first mindset on the shop floor. Supporting, coaching and empowering Co-workers in understanding IKEA's digital tools and other essential systems. As an IKEA Sales&Customer Experience Co-worker you are or have: Proven experience in a sales or customer service role, ideally within home furnishing or high-value items retail industry. Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers.Strong communication skills and ability to connect with others, you can understand the customer's needs and the ability to build strong relationships. An authentic approach in generating sales, whilst maintaining a professional, self-motivated attitude towards meeting sales targets and KPIs. Experience handling Customer Relationship Management (CRM) or point-of-sale (POS) systems is highly desirable.Clear and concise communication skills, a keen eye for detail and strong problem-solving skills. A‘Togetherness’ mindset with the ability to work autonomously and collaboratively in a team environment. Proficient computer skills and an ability to learn about all technical aspects of the IKEA product range and tools.A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting. Ability to interpret and analyse sales, customer, and system data. Implementing and adapting to evolving processes and tools. Designing efficient workflows for various sales and operational systems.Strong understanding of digital tools and technologies. Comfortable presenting insights, training teams, and sharing knowledge. Effectively resolving system and process-related challenges. What you need to know The work location for this role is our Sylvia Park store, Auckland however as you will be starting before the store opens, you may also work from our Warehouse in Māngere.IKEA Sylvia Park is a non-smoking workplace. Car parking will not be provided and therefore IKEA encourages all Co-workers to utilise public transport wherever possible. This role is a permanent role 80 hours per fortnight. The internal title for this role is IKEA Co-worker. The expected start date for this role is 30/06/25.The first step of the recruitment process will be an application form. If you are successful to the next step, you will be notified via email. Our store will operate 7 days a week, you must have the availability to work a rotating roster with a mix of day and evenings shifts including every Saturday or Sunday, or working both days and having the next weekend off. Prior to the store opening you may work Monday to Friday.Please note we will soon be seeking additional Co-workers with Sales experience; however these roles are specifically for candidates with the expertise and skills to lead on digital systems. We encourage applications only from those who meet the specified requirements. Additional roles will be available soon!Got questions? Drop us a line at we're all ears! We need people like you This is more than just a job. At IKEA, we want to build careers that let you look back and know you’ve made it. That’s why we foster a work environment where you feel comfortable bringing your whole self to mahi and make the most of your talents. When you work at IKEA, you're joining a place where your ideas matter, your growth is supported, and your wellbeing comes first. Because that's what “making it” is all about.We believe everything we do comes with the responsibility to create a positive impact on people, society, and the planet. So, if you’re passionate about making the world a better place, making a whare an inspiring space , or simply making someone’s day, apply now and make it at IKEA. Seniority level Seniority level Entry levelEmployment type Employment type Full-time Job function Job function Sales, Customer Service, and Strategy/Planning Industries Retail, Retail Furniture and Home Furnishings, and Wholesale Furniture and Home Furnishings Referrals increase your chances of interviewing at Hays by 2x Sign in to set job alerts for“Sales Assistant” roles. 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