Customer Service Representative, Auckland

Join the dynamic Customer Dialogue Centre team as a Customer Service Representative, where you'll be delivering exceptional support and ensuring positive interactions for our valued customers! This role serves as the first point of contact for our customers, offering exceptional support and assistance across various communication platforms, including phone, email, chat, and social media. You will play a crucial role in representing the voice of Toyota New Zealand and ensuring a positive customer experience.This is a permanent full-time opportunity, based on-site in the office, Monday– Friday at our Head Office in Palmerston North. Hours of work will fall between 8am – 5:30pm. What's involved in the role: Manage and resolve customer cases from start to finish, ensuring timely and satisfactory outcomes.Responding to customer queries promptly and professionally across all platforms including phone, email, live chat and social media. Working with key stakeholders including TNZ departments and Toyota stores across the country. Managing customer complaints and escalated cases. This is not a traditional contact centre role; it is a case management position which will see you take ownership for your assigned cases, manage them from start to finish and investigate when needed.To be successful, ideally you will have: Preferably experience in a customer service or case management role. Resilience and the drive for customer excellence, handling complex situations and conversations confidently. A proactive approach to problem-solving and commitment to continuous improvement.Ability to actively listen, ask questions and make sound decisions in a case management contact centre environment. Strong written and verbal communication skills. A positive“can do” attitude and a customer-centric approach with a passion for providing excellent customer service. Great time management skills and the ability to manage and prioritise your own workload.What's in it for you? Southern Cross Health Insurance. Staff purchasing benefits&discounts across our range of products. Discretionary staff bonuses. A subsidised Café onsite and free parking. Long service leave. Fantastic Job Security. Opportunity to work for a global organisation. Excellent team&company culture. Next steps: If you are passionate about providing excellent customer service, don't delay applying now! This is a rare contact centre opportunity where you will get to manage a variety of customer cases from end to end. If you have any questions about this role or working at Toyota New Zealand, please contact .Only applicants with NZ Residency or NZ Citizenship will be considered. Applications Close: 21/05/2025. Apply online for this role or contact Toyota NZ Head Office for more information. #J-18808-Ljbffr