Field Service Engineer ACT/ SWP, Auckland

Location: Auckland, NZ Company: Getinge Australia Pty Ltd Remote Work: Field As a Field Service Engineer , you will be responsible for conducting Preventative and Reactive Maintenance for Getinge equipment based at our customer sites. You will develop and maintain strong relationships with our customers and support other Getinge Field Service Engineers as necessary.This Field Service Engineer will provide technical support on all Maquet medical system products within ANZ. The field service professional will respond to emergency calls and will schedule preventive maintenance visits to meet service agreement obligations. You will be a self-starter who can independently manage your time and schedule, possess impeccable business acumen, and be able to effectively communicate with all levels of the business. Occasional regional travel will be required for this role.We would encourage applications from new graduates who have the drive and willingness to learn! In this role you will be responsible for: Building strong relationships with Getinge Customers; Conducting Preventative and Reactive Maintenance for Getinge equipment based at our customer sites; Supporting installations of Getinge capital equipment;Troubleshooting issues which present occasionally in equipment, and ensure that the product is returned to a fully functional level enabling the customer to continue their business operations; Liaising with the Getinge Service Coordination team prior to attending customer sites; ensuring that you are effectively prepared to resolve the customers' issues;Completing Service Documentation within a mobile device; Providing on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers within their territory; Maintaining positive, professional communication with customers, regional team members and the Technical Support group;Documenting all activities in accordance with Service policies and procedures; Providing technical assistance to the Sales and Clinical Education team; Maintaining all service contracts in accordance with service policies and procedures and actively pursuing the renewal of existing contracts; Protecting company assets and maintaining loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order;Building quality into all aspects of work; Ensuring compliance with all company quality and compliance regulations. Skills and Experience: A proven track record of going above and beyond for others; Capable of and enjoy managing your own time; Able to work under pressure to tight deadlines; Strong communication skills;Enjoy working as part of a team; Have, at a minimum, the ability to gain a Restricted (EAS) Electrical Licence; A mechanical aptitude; A valid Driver’s Licence; A Certificate, Diploma or Degree qualification in Electronics, Engineering or a similar discipline is mandatory; 3 or more years’ experience as a field service representative in medical devices, biomedical, technical repair or a related technical field - desirable;Technically proficient experience in using schematics, systems diagrams, and repair/replacement procedures to troubleshoot, repair, and calibrate all products in the territory; Strong mechanical and electro-mechanical skills (hydraulics, pneumatics, motors etc.); The ability to be well-organized, and able to carry out tasks with minimum supervision;Strong Microsoft skills in Word, Excel and Outlook. This is a role that requires you to be physically active, on the road and in control of your own patch of the business. There may be a requirement for some travel. If you enjoy high levels of responsibility, love building strong interpersonal relationships and are driven to achieve great results; we’d like to hear from you.Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment. #J-18808-Ljbffr