Vehicle Service Advisor, Auckland South

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.What You’ll Do Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention Return missed phone calls, email in no less than 5 minutes Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman /Service Manager to provide immediate attentionAccurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the delivery time or pick up with each customerFollow up with Customer on services provided; ensure they are satisfied with the work performed What You’ll Bring Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the publicPerform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office Retail or Hospitality customer service preferred Compensation and Benefits In addition to a competitive compensation package, Tesla Australia&New Zealand is pleased to offer the following benefits for permanent employees: Employee Stock Purchase Plan (ESPP) Parental leave (no minimum employment period) Primary carers– 18 weeks at full pay or 36 weeks half pay Secondary carers – 6 weeks full pay Employee Vehicle Loan Program Novated Leasing (AU only)Well-being Fund– An annual allowance for all employees to support their well-being in ways that are meaningful to them Bike to work – $10 per day if you cycle to work Birthday Leave&Volunteer Leave Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice. Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.#J-18808-Ljbffr