EVENT Cinemas Manukau - Cinema Sales Attendant, Auckland

Posted Sunday 30 March 2025 at 12:00 pm Function To deliver a customer experience that escapes the ordinary and complete all tasks allocated to the EVENT/Rialto Cinemas standard. Our Vision is being leaders in creating experiences and properties that escape the ordinary. Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.Our Goals Growing revenue above market Business transformation Our Values Empowerment: We make it happen Possibilities: We evolve and innovate Community: We make the connection Key Accountabilities At EVENT Cinemas, our number one focus is on providing exceptional experiences for our customers. We’re looking for service superstars! The kinds of people we’re looking for have an outgoing personality, positive attitude, and loads of initiative. You can handle pressure with panache, you have an opinion, you are enthusiastic, and you have a passionate work ethic.Point of Sale– Selling Tickets, Food&Drink All customers receive prompt, efficient service with a smile. Customers are charged the correct price and are given correct change. Customers are sold the correct ticket for the movie they wish to see. Where there is doubt about the age of customers, identification is sighted prior to selling tickets for restricted movies.There is zero variance in the till balance at the end of each shift, or there is an adequate explanation for a positive or negative variance (unders or overs). Wastage is minimal but when it does occur is recorded on the wastage sheet. Where“runner” duties are being performed, popcorn, syrups, and other stocks are replenished at all times and efficient back up is provided to other POS staff.Where ice-creams are being made, the finished ice-cream will compare favourably with the pictured ice-cream. An optimum number of 72 cones should be issued per tub of ice-cream. All surfaces and food and drink producing equipment are left scrupulously clean at all times. Customers receive all information requested and where necessary are advised about matters such as sold-out sessions.All customers are greeted politely with a smile and provided where possible with any information requested. Queues for popular movies are kept in orderly lines enabling free movement within the foyer. Customers who misbehave are warned firmly but politely and if misbehaviour persists it is reported to the Supervisor.Cinemas are cleaned between screenings within the time allocated. Customer toilets are kept clean and adequately stocked with toilet rolls and soap. The foyer is kept swept or vacuumed and rubbish bags changed as required. A consistently high standard of cleanliness is maintained in the floor areas throughout each shift.Cinema checks are undertaken during screenings. All faults or breakages are rectified if possible, or where not possible are logged and reported to the Manager on duty. Health&Safety of Customers and Team The fire evacuation sheet is checked at the start of each shift to determine which area(s) the employee is responsible for evacuating in the event of an emergency. When the duty is allocated, fire checks are undertaken at the start of each morning and afternoon shift (including in the Projection area) and any faulty lights, blocked exits, or other hazards reported to the supervisor or manager and recorded in the Fire check book.There is full and conscientious participation in all evacuation drills. The employee does nothing that will cause or result in injury to the employee or any other person. Where the employee notices a new hazard, the area is blocked off so that the hazard does not cause harm, and the hazard cleared away or notified to the Supervisor or Manager.Assistance provided to Supervisors and Managers fulfilling food control plan requirements are met, such as temp checks and cleaning checklists. Responsible service of alcohol. Ensure all stock is stored appropriately as per health and safety requirements. Ensure all stock rooms are kept tidy and clean at all times.Ensure stock is rotated frequently and all expired stock is removed from shelves. Time Management Complete all tasks given by the Supervisor or Manager within a reasonable time period. Ensure end of night cleanup is completed within the allocated time frame. Other Duties Other duties and projects as directed by the Supervisor or Manager on Duty.#J-18808-Ljbffr