Customer Service Representative, Auckland

We’re not just another workplace; we’re a team of like-minded people striving to make a real difference to the lives of as many Kiwis as we can. Trust is what makes us who we are. We’re passionate and committed to doing the right thing by caring for each other, our customers, and our communities. We know you’re brimming with potential and so are we. Let’s continue our journey together.Join our 100% NZ-based contact centre to provide exceptional customer service. Handle 30+ daily calls, update details, manage policies, offer advice, process payments, and occasionally quote new insurance. Navigate IT systems confidently and share your insurance expertise. The details: 4-week training starts on the 14th April 2025 (Mon-Fri 8.30am to 4.30pm)Hybrid working in our Auckland or Hamilton office (2 days in office) Work technology provided Must have fibre internet connection,&internet speed of 10Mbps or higher&Wi-Fi Must have a suitable private workspace with comfortable desk and chair No planned leave within the first 2 months of starting Work hours: A rotating roster, working 7.5-hour shifts totalling 37.5 hours a week between 8am - 8pm on weekdays, and 8am - 6pm on weekends and on statutory holidays. On average you will work one weekend day per month. Twice a year you will be given a 4-week roster of Sunday to Thursday shifts. Your rosters are given at least 4 weeks in advance to give you certainty.A bit about you: Passionate about helping people and delivering exceptional customer service Calm under pressure and thrives in a structured environment Experienced in assessing customer needs and navigating complex systems Quick learner of detailed information, like insurance legislation, and excels at engaging with customersWhy you'll love working with us: You'll love working with us for our inclusive, diverse, supportive environment and commitment to personal growth. Enjoy a starting salary of $60,500, annual reviews, bonuses, and benefits like a $250 wellbeing allowance, flexible work - including our partnering with Auckland Transport (AT) to trial 'Fareshare' where we will subsidise your public transport costs when you travel to and from work, discounts on insurance, and a $1500 referral bonus.We invest in your future and value your voice. Apply today uploading your up-to-date CV. Reference # 39272 Posted on 10 Feb 2025 Closes on 28 Feb 2025 23:00 Location(s): Auckland, Hamilton Expertise: Contact Centre, Customer Service, General Insurance Being part of our team comes with good perks. We offer a range of benefits with something for everyone:5 additional days of domestic leave Free life insurance An annual paid volunteer day of your choice Four weeks of paid parental partner leave Parental leave bonus that tops up the Government contribution to 100% of your salary for 20 weeks Access to our confidential employee support network $250 annual wellbeing allowanceThree free confidential counselling sessions each year via Raise We help your money go further: Discounts on NZAA products including AA Home Response, AA Health, AA Life, and AA Pet Insurance. Free NZAA Membership $1,500 bonus for successfully referring friends and family to work at AA InsuranceUp to 50% off AA Insurance products Supplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings, PB Tech, and more We value you: Additional leave for long service Milestone anniversary gift vouchers Study leave and support options Access to Udemy; our online learning portal Annual share in success bonus and salary reviewYou are you: Eligible employees can take a career break Ability to purchase additional lifestyle leave Hybrid working options to suit your needs Diversity, Equity and Inclusion Looking after, supporting, and protecting people is in our DNA, and this starts with our people. We have an inclusive and supportive culture, full of people who are encouraged to bring their true self to work.Culture We provide our people with a safe and supportive environment where everyone’s voice matters. We grow, nurture, and promote a diverse and inclusive workforce to bring the best out of our people. Our values It’s our vision to earn the trust of every New Zealander by protecting what matters most. Our genuine values guide the way we act and go about doing things. Every member of our team plays an important role in bringing our purpose of caring, helping, and getting things sorted for our customers.#J-18808-Ljbffr