IT Service Delivery Manager, Auckland

We have an awesome opportunity for an IT Service Delivery Manager to join our team. Here's some information: Is this your next role? As IT Service Delivery Manager, you'll lead our IT Service Engineers, ensuring seamless IT support and continuous service improvement. You'll oversee service level agreements, vendor management, and process optimisation, all while fostering a high-performing, customer-focused team.Key responsibilities: Lead and develop a high-performing IT support team, fostering a culture of excellence. Define and execute IT service strategies to meet business objectives, including incident response, problem resolution, and service level management. Oversee day-to-day IT operations, implementing best practices like ITSM and ITIL.Build strong relationships with internal and external service providers to ensure consistent, high-quality service. Does this sound like you? You're a motivational leader with a background in an IT Service Delivery role, who is able to lead by example, setting objectives and driving good outcomes. You excel in a buzzing, ever-changing environment. Collaborative and happy to flex when required, you're known for being great to deal with and a natural relationship builder.You're a pro with: Strong technical knowledge of IT systems and services. Expertise in IT Service Management (ITSM) and ITIL frameworks. Commitment to customer focus, with a track record of maintaining high satisfaction levels. Strong problem-solving abilities and a knack for managing ambiguity.Experience with change management and stakeholder engagement. Can you see yourself here? We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity&Inclusion Committee and our Green Team). Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks! Diversity&Inclusion At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people.Please note you must be eligible to work in New Zealand. #J-18808-Ljbffr