Customer Service Consultant, Auckland

Be part of a team that thrives on finding solutions and improving the customer experience at every opportunity. Our CS team is looking for a customer service expert to join our busy and fun team. This role will handle a wide range of inquiries via phone call, digital channels, and face-to-face interactions. You should have a high level of computer literacy in Microsoft Office, and relevant accounting software is a bonus for creating and reconciling orders, but full training will be provided until you are confident in the role.To be considered for this role, you will have: Exceptional customer service and problem-solving skills with the ability to listen, inquire, and ascertain customer needs and expectations. Proficiency with the Microsoft Office suite and the ability to pick up new systems quickly. A strong willingness to learn about the furniture e-commerce industry.Strong communication and rapport-building skills. Confidence in learning new digital platforms and being tech-savvy. At OFS, you will immerse yourself in a friendly and supportive team environment and receive some of the best work experience and lifestyle benefits in the market along with: Career growth– we promote internal capability; we have programs that recognize star performers.Annual pay reviews and career planning. Birthday cake. Seniority level Entry level Employment type Full-time Industries Retail Furniture and Home Furnishings #J-18808-Ljbffr