Account Manager– Civil&Environment, Auckland

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.We operate in 145+ countries while proudly maintaining headquarters in New Zealand. Role The account manager role suits an account manager and business development person who takes a keen interest and pride in the success of their accounts, through the application of our products and services. The role will have a focused set of enterprise accounts to manage and evolve our business partnership with them, through the identification of areas were are well positioned to add value to their projects as well as growing the revenue together. The role will ensure customers feel they are well supported, that Seequent is an innovative and progressive leader in the Civil and Environmental segment and we are a company to partner with for the future. The role will target technical, operational and business level persons for opportunities. The role will champion user growth, account growth, solution-selling, retention, up and cross sell and strive to exceed set key performance indicator (KPI) targets, that help us identify how we are doing.Being hands-on, customer focused and task-oriented, this role is responsible for providing and coordinating well rounded technical, domain and commercial knowledge with solution knowledge, quick response times, problem solving and solution crafting. The role contributes to the big picture for the company and region by developing our brand in the segment and contributing accounts and sales to the growth of the region.The role will work provide domain, market, trends and solution knowledge to the wider EMEA team. Your development within this role will be directly linked to your ability to continually learn through formal learning and experience. Self-awareness and development are key. The role works across the entire region and will freely leverage the other capabilities within the region for your success– ie the GTM teams, Customer Solutions, Regional Operations.The role is centered on domain expertise in Civil, to provide credibility, authority and proof to customers. The role is also about the business growth / development and account management of a set of key existing accounts including a number of Enterprise type accounts across consultants, contractors and asset owners.The role requires exceptional customer service, communication skills and cultural awareness, both in working with internal teams and with Seequent’s global customers. The role needs to be collaborative, flexible and self-motivated to handle a variety of situations. Our expectations of you The role will require domain expertise – market, technology, use cases, roles, language, sales cycles, trends etc – in the Civil Ground Engineering domain;Work alongside the existing GTM teams to provide domain knowledge on relevant opportunities on a case by case basis as required; Ensure full understanding of pricing and service agreements; Communicate with various levels of authority within existing accounts to thoroughly analyse and understand current customers’ needs and objectives in order to successfully determine the appropriate software solution;Provide customer service in the form of post-sales Account management to build secure on-going relationships with both new and existing customers at an appropriate frequency and increasingly at an operational and business level. Ability to account manage key accounts, engage at technical, operational and business level dialogues, with a strong emphasis on domain and technical credibility;The role will develop new business opportunities in the portfolio of accounts, and progress to close opportunities, and account manage key accounts. The role is therefore full life cycle. Coordinating and completing high quality demonstrations and training in the EMEA region, using existing training materials and tailoring sessions to meet the needs of the clients involved;Providing real world examples and leading or organising demonstrations of the relevant solutions to clients, maximising learning objectives and increasing their knowledge base; Providing software demonstrations, client visits and relationship building to your accounts and prospects; Being proactive in helping to manage client relationships, understanding and communicating the full business technical relationship to ensure client satisfaction with Seequent.Skills, knowledge and competencies required to be great at this role Education and Experience: Minimum of 5 years’ experience in an Account Manager role, ideally within the desired domain (Civil&Environment); or software technology Superior written and verbal communication skills, including a demonstrated ability to influence stakeholders; Tertiary qualification in a discipline core to the domain (e.g. science, technology, engineering, math, business, geology, hydrogeology, earth sciences, engineering, or a closely-related discipline); or equivalent experience.Experience working with international clients; and understanding cultural differences. Excellent knowledge of the company's and competitors’ products. Skills: Proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects; Effective written and oral communication skills spanning multi-functional teams spanning business and technical disciplines to quickly meet unique customer requirements;The ability to deal with ambiguity and a changing environment, as well as a rapid work pace; Robust understanding of key technology and market trends; Deep understanding of domain technology environment, use, trends etc. Self-motivated problem solver who thrives in a dynamic and customer-focused environment;Strong organizational and troubleshooting skills with attention to detail; #LI-DM1 Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!Benefits of being a Seequenteer and why you’ll love being on our team. We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.If this posting gets you excited about joining Seequent please apply now! For more information about everything Seequent, please visit Seequent.com. How to apply If this sounds like the role for you, apply today with a covering letter and CV. #J-18808-Ljbffr