Customer Manager Health&Beauty NZ, Auckland

You will need to login before you can apply for a job. View more categories View less categories Sector Customer Services Role Manager Contract Type Permanent Hours Full Time Who we are? On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben&Jerry's and Streets. We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world's first purposeful brand, Sunlight Soap more than 100 years ago, and it's at the heart of how we run our company today.In 2022 Unilever Australia&New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all. A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There's no better time to join our team!Job Summary Externally facing, the role needs to manage the customer by developing strong working relationships with key contacts, as well as leading the customer agenda internally within Unilever. The Customer Manager is responsible for delivering the P&L for Health&Beauty (CWH) including turnover, profitability, trade spend, and market share delivery, while building, negotiating, and executing the commercial joint business plan with the customer. The Customer Manager Health&Beauty reports into the Customer Business Manager Health&Beauty (based in AU). Role Responsibilities: The Customer Manager will be responsible for driving key business outcomes and fostering strong relationships both internally and externally through: Delivery of turnover, customer profitability, and total trade spend budgets for their category.Developing strong relationships with both internal (e.g., CSP Manager, Shopper Insights Managers, Marketing) and external customers (e.g., Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts). Developing and delivering joint business and promotional plans with the customer.Day-to-day administration and evaluation of the product portfolio (e.g., promotional evaluation). Leading range and merchandising reviews (where appropriate), working in collaboration with CSP and Digital Lead. Working with the lead to develop and deliver the local customer strategy plan. Delivering key category team initiatives at the customer level (e.g., price increases, brand activation, NPD).Working with the Customer Service Team to ensure customer service issues are resolved efficiently. What you will need to succeed Experience&Qualifications Experience in FMCG Account Management Great Networking abilities Business Development experience Excellent commercial acumen with proven ability to solve problems and create sustainable value Skills Selling&Negotiation skills Relationship building Bias for action, attention to detail Ability to "mine" market data including Nielsen, Homescan Good presentation skills Leadership You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.What awaits you at Unilever? The core of Unilever's culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success. This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally. Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact . Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey. Company Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts. The personal contribution you make means you feel good about what you do and proud that you have a career with a higher purpose. Be empowered to make a positive impact, by bringing your purpose into action.Be a force for good. Unleash your curiosity and pioneering spirit to make our business win and grow. Use your confidence to challenge the status quo for the better, while you learn, grow and make a positive impact . " Diversity&Inclusion is one of the things that we want Unilever to be famous for. This means making sure our business is fair, attracting and retaining the very best talent and helping them unlock their full potential. " Dove, Lipton, Ben&Jerry’s, Magnum, Lynx, Knorr, Surf. Our world-famous brands are totally different – and as people, so are we. Be surrounded by individually different but like-minded people who share your values, commitment and desire to start or pursue a career across different cultures and levels of seniority whereyou do good things every day. Bring your real self to work, here we combine our differences to achieve greater things.Develop into your best self. Get inspired by leaders and peers and create life-shaping experiences for yourself. Unilever offers an inspirational working environment where you will be mentored and nurtured by bright minds and purpose-led leaders. Use your skills and knowledge, and the tools we provide you to experience all that Unilever can offer across brands and around the world. You have the ability to craft a flexible– and global – career.Our policies&flexible working At Unilever, we have a range of market-leading, family-friendly and flexible working policies, which enable our employees to balance their day-to-day responsibilities. These policies and practices include: Agile working, which gives employees the possibility to work remotely and flex their own hours, whilst ensuring business needs are met.Flexible working arrangements including, but not limited to, part-time and job share opportunities. Enhanced leave policies - all employees taking maternity or shared parental leave have up to 16 weeks’ paid leave and some eligible employees can have up to 39 weeks’ paid leave. In addition, our Maternity&Paternity Services portal provides online resources to support employees at all stages of parenthood, as well as tailored guidance for line managers. Practical support including, nursery benefits and back-up care for parents and carers. A constant focus on wellbeing for employees, including regular health checks, mental health support and our Employee Assistance Programme.We have a strong culture of mentoring, training and learning across the organisation, with a range of resources and initiatives available: Mentoring and coaching Leadership and general business skills training, including unconscious bias Learning for all, via access to internal and external resourcesWorkshops which support personal and team development. Our ambition: unlocking talent through disability inclusion The World Health Organization estimates that there are one billion people in the world currently living with a disability. That’s about 15% of the global population, or 1 in 7 of us. And the statistics suggest that people living with disabilities are among the most marginalised populations in the world in terms of employment and educational opportunity.Removing the barriers facing people living with disability is a priority for our business. It isn’t just the right thing to do – we believe that creating equality of opportunity will unlock a huge pool of talent. It also gets to the heart of the ambition to ‘leave no one behind’ – and could contribute to the five Sustainable Development Goals which explicitly reference disability andto the wider sustainable development agenda.In 2018, we set ourselves global commitments to achieve by 2025: to be the number one employer of …