Customer Service Supervisor - Westfield Albany, Auckland

Customer Service Supervisor - Westfield Albany Join to apply for the Customer Service Supervisor - Westfield Albany role at Scentre Group (Owner of Westfield destinations in Aus and NZ) Customer Service Supervisor - Westfield Albany 3 days ago Be among the first 25 applicants Join to apply for the Customer Service Supervisor - Westfield Albany role at Scentre Group (Owner of Westfield destinations in Aus and NZ)Get AI-powered advice on this job and more exclusive features. Your opportunity Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.Your role As the Customer Services Supervisor at Westfield Albany, you will lead by example, instilling best practices within your team. You will provide high levels of personalized and professional service, offering solutions around retail and shopping needs. This is a full-time permanent role based at our Westfield Albany destination.Responsibilities Proactively engaging with customers to deliver exceptional service Leading and motivating the Customer Service team by spending time on the desk, interacting with customers, and leading by example Overseeing training and development of your team Managing rosters, payroll, gift card sales, and promoting Westfield products and servicesFacilitating communication between Customer Services and Retailers What You Bring You should be passionate about customer service, innovative, and customer-obsessed, enjoying working in a high-performing culture. Essential qualities include: Experience in customer-facing roles such as retail, hotel, or guest servicesStrong interpersonal skills with the ability to influence and engage at all levels Proven leadership skills with motivation to develop and inspire your team Ability to recognize and utilize individual talents Strong problem-solving skills and ability to work independently and as part of a team Flexibility to work across a 7-day roster, including weekends and public holidays (duty management shifts required)About Us Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We focus on creating extraordinary places and experiences that connect and enrich communities. We are committed to diversity, equity, and inclusion, fostering a workplace where everyone feels valued and supported. We offer benefits such as paid Life Leave, gender-neutral parental leave, superannuation contributions during leave, and free parking.Discover more: Applications close: Monday 19 May 2025 (unless filled prior). Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other #J-18808-Ljbffr