Retail Agent (Northwest), Auckland

Select how often (in days) to receive an alert: As a Customer Champion at One NZ, you'll be the go-to person for our customers' sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experiences and transforming every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs through face-to-face interactions, voice calls, or messaging, guiding the sales journey from discovery to close.We pride ourselves on offering world-class service and innovative products, creating meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand. Please note this is a 2x full-time role (40 hours per week - Mon to Sun availability required on a roster) for our NorthWest Store.Ko tō mahi – what you’ll do You will be responsible for meeting One NZ customers’ needs, offering advice, and providing suitable solutions through active listening, management, and care. In this role, you will also: Deliver a high standard of customer experience while maximizing sales opportunities in every interactionAchieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services Identify customer opportunities and confidently present our product offerings for both business and consumer customers Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositionsDiagnose customer requirements and match them with appropriate One NZ products and services Provide hands-on technical support, assisting with device setup, data transfer, and explaining product features Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutionsNa tōu rourou - what you’ll bring Customer obsession with excellent communication and interpersonal skills Proven sales achievement with a track record of meeting or exceeding targets Confidence in consultative selling and solution-based sales approaches Resilience and positive handling of objectionsExperience in telecommunications, technology, or retail sales environments Understanding of both consumer and business customer needs Ability to work rotational shifts, including evenings and weekends Motivation to stay current with technology and pursue informal learning Commercial mindset to identify and capitalize on opportunitiesUncapped commission with significant earning potential Comprehensive sales training, coaching, and mentoring Career pathways into business sales, management, or other areas of One NZ Benefits include Southern Cross health insurance, a mobile phone with unlimited data, lifestyle leave options, discounts, and recognition programs.Joining One NZ will challenge and expand your career through unique experiences, exposure to innovative technology, and opportunities for learning beyond Aotearoa. Our purpose is to help create a better-connected Aotearoa, New Zealand, by investing in better products and services, showing Heart, Grit, and Freedom to shape the future inclusively.Please note our recruitment process: We prioritize local applicants who are NZ citizens, residents, or hold a valid work visa with at least 18 months remaining. We conduct criminal and credit background checks as part of our commitment to a safe workplace. Please apply only if comfortable with this process.We stand to uplift, support, and elevate others. #J-18808-Ljbffr