ECommerce Operations Specialist (Contract until Dec 2025), Auckland

Company Description The Warehouse Group is home to some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, and Noel Leeming. We stay popular because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. Retail is more competitive than ever, and we need to bring our A game.With over 2 million customers visiting our website and app every week, and 1.5 million walking into our stores, this role is crucial within our passionate Omni Experience team! This is a 6-month fixed-term contract for an eCommerce Operations Specialist, starting ASAP. Job Description Reporting to the TWS Omni Strategy&Experience Lead, you'll manage the online product lifecycle to ensure our full range is shoppable, searchable, and accurately represented. You'll help deliver a seamless online experience that reflects our in-store offering—no missing images or out-of-stock surprises! We're looking for a high-energy self-starter who thrives on juggling multiple systems, improving processes, and handling the mundane to get the job done.Core responsibilities include: Diagnosing and fixing issues across pricing, promotions, imagery, product data, and integration to ensure customers can view our full assortment and purchase online Managing the online product lifecycle effectively Updating store hours and changes online Managing pre-orders to ensure optimal online availabilityManaging onsite badging and filtering to communicate key messages such as promos, new items, and online-only products Managing category hierarchy, including manually managed categories, Specials, and MTEs Optimizing search and sort functions Providing operational support across other digital platforms such as Eagle Eye, Dynamic Yield, and BazaarVoiceQualifications You should be analytically minded and numerically savvy, with a strong understanding of trading a digital business in an omni-channel environment. A background in multi-category retail with a commercial and customer-focused mindset is essential. We are looking for candidates who: Knowledge of SQL/databases (advantageous), XML, Salesforce Commerce Cloud, Salesforce Marketing Cloud, Eagle Eye, and BazaarVoice would be a plus.Additional Information Working with The Warehouse Group | Tā mātou tāpaetanga At TWG, we believe in giving people opportunities to grow, develop, and realize their career ambitions. Joining us means working with talented colleagues and enjoying benefits such as: Discounts across our brandsFree parking at our Northshore support office Flexible hybrid working options– up to 2 days remote per week Onsite gym and café at Northcote support office Wellbeing support and development opportunities If your background aligns well with this role, we’d love to hear from you! #J-18808-Ljbffr