Front Office Manager, Auckland

Company Description At Accor, we believe there is a place for everyone, just as our brands cater to all our guests. We offer extensive career opportunities, industry training, and the chance to work in diverse locations within the hotel, resort, and hospitality industry. Who we are… Hotel Chadstone Melbourne MGallery is a sanctuary of style, offering a luxury escape near Melbourne and Chadstone - The Fashion Capital. Our unique design combines exclusivity and comfort, creating a home-like atmosphere while transporting guests into a world of glamour and style. We provide five-star luxury and opulence, setting the scene for our team to create memorable moments for our guests. Join us where we create stories that stay.Job Description As Front Office Manager, you will oversee the daily operations of the front office and lead a team dedicated to delivering exceptional guest experiences. You will inspire, develop, and motivate your team, foster a positive work culture, and ensure that every guest interaction meets luxury standards.This role offers a unique opportunity to make a significant impact on this exciting property, develop your hospitality career within Australia's largest hotel group, Accor, and progress towards senior leadership roles. It’s a prestigious opportunity to shape guest experiences and team success in a luxury brand.Key Responsibilities: Lead, mentor, and motivate the front office team to deliver outstanding service and exceed guest expectations. Set high standards for professionalism, efficiency, and guest interaction as a role model. Oversee guest check-in and check-out processes, ensuring efficiency and personalized service.Anticipate and exceed guest expectations through attention to detail and understanding preferences. Provide coaching and feedback to support team members' growth and development. Address guest concerns with empathy, professionalism, and solutions. Collaborate with other departments for seamless hotel operations.Implement training programs to enhance team skills and knowledge. Develop service standards that foster personalized experiences and guest loyalty. Build relationships with returning guests and VIPs, ensuring they feel valued. Monitor front office operations and departmental performance for smooth functioning.Be flexible with working hours, including mornings, evenings, and overnights, as needed. Qualifications Experience in a front office or guest services leadership role within a luxury hotel. Strong leadership, team development, and performance coaching skills. Excellent communication and interpersonal skills to inspire your team.Energetic, team-oriented, and proactive attitude. Strong organizational and time-management skills. Ability to build and maintain internal and external relationships. Enthusiasm for engaging with guests and listening to their stories. Experience with Opera Cloud PMS is highly regarded.Additional Information What’s in it for you Benefits include worldwide accommodation and food&beverage discounts from day one, Chadstone shopping discounts, free anniversary nights at Accor properties, Employee Assistance Program, and discounted health insurance. Work close to home in Melbourne's South-East, avoiding the CBD. Opportunities for learning and career advancement within Accor.Industry-leading training through Accor Academy. Join a dynamic, supportive, and fun hotel environment. Apply now to start your journey with Hotel Chadstone Melbourne MGallery. We look forward to receiving your application. #J-18808-Ljbffr