Customer Service Consultant, Auckland

Add expected salary to your profile for insights We’re a proudly NZ owned&operated finance company. We've been providing lending solutions to everyday Kiwi's for over 20 years. We are on the hunt for a motivated Customer Service Consultant to join our Lower Hutt team. You will be contracted to work between 29 - 32 hours per week across Monday - Saturday but currently rostered to work 29 hours on Monday, Tuesday, Thursday and Saturday. Flexibility is important as our rosters do change from time to time.What you need to know about us… Delivering awesome service and building lasting relationships is what makes us tick! Our environment is fast paced, dynamic, and ever evolving. Our team have fun, get s%#t done, work hard to exceed expectations and put their all into everything that they do – and we’ll expect that of you too.What you’ll be doing… You’ll carry out our online auction process where you’ll be testing, preparing, and listing goods for sale, communicating with buyers, reconciling payments and managing shipping. You’ll be delivering excellent customer service, assisting with loan applications, valuing itemsused as lending security, determining lending outcomes, and preparing loan contracts. You'll also provide ongoing account management for the life cycle of the customer's loan by monitoring account activity, liaising with customers to ensure timely payment, debt collection, negotiating payment termsand account changes.What you’ll bring to the role… • Unbeatable Customer Service: You’re genuine, relatable and have experience working in busy, customer-centric environments. • Efficiency&Organisation: You’re a multi-tasker and can effortlessly prioritize tasks. • Win-Win Focus: No problem is too big or small. You enjoy finding solutions and tackling challenges head-on. • Digital Savviness: You are comfortable with computers and can learn new systems quickly. • Team Spirit&Positive Attitude: You’re energetic, positive, and contribute to a team environment. What we can offer you… • Career Growth: Over 45% of our staff have advanced into different roles within Superloans. • Dedicated Learning and Development: Access to a platform with over 60,000 training courses for self-development.• An Epic Team: Join a team that works hard, plays hard, and shares laughs. • Perks: Paid day off for your birthday and no Sunday or public holiday work. If you’re looking for variety, growth, and a place to make an impact – we want to hear from YOU! Supercharge your career today! Things you need to know:• Employment is subject to references, credit, police checks, and legal right to work in NZ. • Our hours are 8:45 am - 5:15 pm Monday-Friday and 8:45 am - 2:15 pm Saturday. • Only shortlisted applicants will be contacted due to high volume of applications. How do your skills match this job?Sign in and update your profile to get insights.What can I earn as a Customer Service Representative? #J-18808-Ljbffr