Hapori Kaitiaki (Community Guardian), Auckland

* Be part of truly rewarding mahi, making a difference in our communities * Full Time, Fixed Term until 30 June 2026 supporting our customers at our flagship Greys Ave (Te Mātāwai) complex * 24/7 rostered rotating shifts with an annual salary of $73,235 + 5 weeks' annual leave Te whiwhinga mahi - Our opportunity Te Mātāwai is the creation of a 276-unit apartment complex in central Auckland, delivered under a 'single-site supported housing' model.'Single site supported housing' is the coordination of public housing coupled with support services to meet customers' social and health needs and increase wellbeing. Te Mātāwai is one of the first demonstrations of single site supported housing in Aotearoa New Zealand with 24/7 on-site support and Hapori Kaitiaki services.Visit this link to learn more about our development. Hapori Kaitiaki - Community Guardian The Hapori Kaitiaki (Community Guardian) will be the first point of contact for customers and tenants at 139 Greys Avenue, their visitors, and the community. You will be responsible for ensuring they all receive the appropriate care, information, and support within a welcoming, healthy environment. The team operates under a 24/7 shift schedule, including night shifts.This role offers the opportunity to make a real difference in our customers' lives by building trust, developing strong relationships, supporting housing and wellbeing needs, and fostering a thriving, connected community at 139 Greys Avenue. A key part of the role is engaging effectively and connecting with the interdisciplinary teams working within the complex, the on-site Lead Support Provider, wider Kāinga Ora groups, and external stakeholders. Single-Site Supported Housing is an innovative approach for Kāinga Ora, and cross-team collaboration is essential for its success.Ngā pūmanawatanga ōu - What you will bring A proven track record of supporting customers with challenging housing and wellbeing needs, and the ability to build enriching relationships. Preferred experience in working rotating day and night shifts. Ability to recognize emerging situations, de-escalate highly emotional situations, and know when to escalate or seek external support.Strong observational and analytical skills, problem-solving abilities, and empathetic understanding of customer issues without judgment. Experience working with diverse cultures and community groups, embracing the diverse environment Te Mātāwai offers. Speaking multiple languages including English is advantageous but not essential.First Aid certification and Safety Intervention or De-escalation certification are advantageous; training will be provided. Important to know These roles are physically and mentally challenging, involving confronting and potentially triggering situations. Applicants should consider this before applying.Applicants must be available to work morning, afternoon, and night shifts as part of a 24/7 frontline service. Rosters will be published 2 to 4 weeks in advance. Availability for on-call work during weekdays and weekends is a distinct advantage. In recognition of shift work, you will be entitled to an additional week of leave annually (pro-rata).You will receive a paid break per shift, in lieu of remaining on site, along with rest breaks. Nōu te rourou - What's in it for you? We offer competitive salaries, five weeks' annual leave, and flexible working arrangements. As a Kāinga Ora - Homes and Communities employee, we support your health and work-life balance.Mō mātou - Our Organisation At Kāinga Ora, we are committed to transforming New Zealand's housing sector by creating homes and communities that enable New Zealanders to thrive. Working here offers the chance to make a positive impact on people's lives, with skills, planning, and purposeful actionshaping the future of Aotearoa.We value being a trusted partner for Māori and iwi, respecting their rights, interests, and aspirations under Te Tiriti o Waitangi. Ō Tātou Uara - Our Values Manaakitanga - People at the Heart Mahi Tahi - Better Together Whanake - Be Bold Join us To view the position description and apply, visit this link . All applicants, including existing employees, must follow this process. For questions, contact ations close at 11.55pm on Sunday, 18 May 2025. We embrace diversity and are committed to an inclusive, respectful workplace. We welcome applicants from all backgrounds and value the unique experiences you bring. #J-18808-Ljbffr