Part-time Inbound Customer Support Specialist - Contact Centre, Auckland

Job Title: Part-time Inbound Customer Support Specialist - Contact Centre Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Are you a customer service expert who genuinely cares about making authentic connections? In your role, you will answer inbound calls from customers of one of the best and loved flat-pack furniture brands in the world. You will leave a lasting impression on your customers by providing friendly, personal, and efficient service.Key Role Details: START DATE: 9 June 2025 Pay Rate: $27.80 per hour + monthly performance-based bonuses (Up to $250 per month) Part Time: opportunity, min 15 hours per week over 7 days MUST be able to commit to: 3 weeks of full-time training, Monday to Friday, 10:00 am to 6:30 pm, from 9 to 27 June 2025Shift times between Monday to Sunday: 10:30 am - 9:30 pm (expect 1 or 2 weekend shifts per month) Location: Central Auckland (Mount Albert) Benefits to you: Job stability with part-time hours, permanent contract Convenient Mount Albert location, close to public transport and onsite parking options availableFull-time training conducted by the best trainers, fully paid A supportive work environment Mentorship by experienced senior professionals A stable career Rewards&Recognition Solid incentive program To be successful in this role, you will be: Able to work well within a team and independently An excellent listener who can easily build rapport with customers and demonstrate empathy Punctual and professional - reliable and an ambassador for our values Proud of delivering exceptional customer serviceTech-savvy and solution-oriented Detail-oriented Capable of relaxing and celebrating successes Legally eligible for full-time employment in New Zealand, with satisfactory references and a clear criminal history police check as part of the recruitment process Interviews are happening now! Join us and unlock your career with ConcentrixLocation: NZL Auckland - Unitec Campus, Level 4 Language Requirements: English Time Type: Part-time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents #J-18808-Ljbffr