1st Line Support / Helpdesk Engineer - Hybrid, Auckland

First Line Support Engineer - Hybrid (After training - 2 days office / 3 days home) What’s this role about? As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills, you will efficiently solve problems within our fast-paced environment and work with your team to provide market-leading technical support.Growth is important to us. Your role will include mentorship from senior team members to develop the skills necessary to progress from a 1st line engineer to a 2nd line. We also support obtaining professional certifications. Experience in MSP is a bonus, but a background in IT Helpdesk or remote support is also highly valued.Benefits include paid time off, a company-paid training plan, a modern office overlooking the Viaduct, and more. Schedule 8-hour shift What will I do day to day? You will deliver 1st line IT support to our MSP partners' customers, escalating issues to senior engineers when necessary. Your Everyday Focus Will Include Troubleshooting technical issues related to:Windows 10 Office 365 Microsoft Office Printers and Scanners Various customer applications Basic administration of Windows Server 2016 and 2019 Network troubleshooting Using our PSA platform to log and respond to support tickets Identifying and escalating higher-level issues Providing friendly and positive support with excellent communication skills, both verbal and writtenWhat gets me the competitive edge? Passion for technology and self-development Experience working for a managed service provider Knowledge of Autotask RMM or PSA #J-18808-Ljbffr