Associate - Legal Advice, Auckland

These are exciting times at ARAG as we’re experiencing positive change and growth across our Legal teams. We now have a new (hybrid) Legal Advice Associate opportunity in our Bristol City Centre office or our Bedwas office in South Wales. In this role, you’ll provide professional legal advice to both our commercial and personal customers. You’ll manage customer queries across various legal areas by establishing the facts, providing advice on applicable law, and outlining legal and practical options, including reviewing funding sources and alternative resolutions.Your key responsibilities include: Managing the customer experience efficiently and professionally, ensuring engagement, managing expectations, and meeting/exceeding service levels. Informing customers about funding opportunities and benefits through their Legal Expenses Insurance or private funding.Communicating clearly, concisely, and honestly while remaining sensitive and empathetic to customers and business partners’ needs. This is a hybrid role (minimum 2 days in the office) and can be full-time or part-time (exact hours to be discussed). You should have significant experience as a Legal Advisor or Paralegal (essential), preferably from a legal advice environment, and be qualified as a Legal Executive, LPC/BVC/LLB, or similar. A passion for achieving excellent customer outcomes, exceptional communication skills, and the ability to proactively identify issues and solutions are essential. You should enjoy presenting legal advice clearly and empathetically.Other key requirements include: Practical knowledge of Employment, Property, and Consumer Law, with the ability to learn and advise on Family, Wills&Probate, Landlord&Tenant, and Commercial Law. Ability to work collaboratively and be highly customer-focused. Capability to perform well against targets and SLAs. Understanding of SRA requirements. Elevated empathy and rapport-building skills due to the sensitive nature of the role. Additional information: Our team is passionate and encourages independent thinking and ownership. We aim to make high-quality legal solutions accessible and affordable. Our modern city centre offices are a 5-minute walk from Bristol Temple Meads station. We promote flexible working and work-life balance.We offer a competitive salary and benefits, including: 26 days holiday (FTE) with purchase options Company Pension Scheme with optional increased contributions Group Income&Legal Protection European Motor Assistance Home Emergency Assistance Health Cash plan Exclusive discounts via our Employee Discounts Hub Option to join our Sports&Social Club If you believe you are a good fit and can demonstrate transferable experience, please apply, even if you do not meet all criteria. #J-18808-Ljbffr