Night Auditor/Receptionist, Auckland

SO/ Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New Zealand SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury.SO/ Auckland is located in the heart of Auckland's CBD.With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.We are currently look for a Permanent Full-Time (40 Hours per Week) Night Auditor/Receptionist who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore! This is a dual role that works across a 7-day rotating roster including day and night shifts.Job Description This is a great opportunity for someone looking to take the next step in their career. It provides you with the chance to build upon your current skillset. The Role This role is required to work overnight from 11pm to 7.30am the next day and also includes day shifts. Check in and Check out guests and maintain accounts ensuring that all charges are accurate and posted on a timely basisOpen communication channels between Hotel guests and all Hotel departments Positively respond to all queries (both internal and external), redirect to departments as required Assist with car / hotel doors and guest luggage and ensure timely delivery of guest car/luggage Ensure the appearance of the guest services desk, hotel lobby and forecourt is immaculately presented at all timesAssist with guest reservations and ensureguest requests are actioned and documented Assisting late guest arrivals and early departures ensuring that room allocations and check in check out processes follow set procedures and are customer focused Knowledge in Opera Cloud PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and proceduresCompile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required Complete computer system backups and save in accordance with finance policies and procedures Assist night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possibleQualifications About You Previous experience in a luxury/lifestyle hotel environment highly advantageous Excellent written and communication skills Full driver’s licence is essential, as you will be responsible for receiving and parking guest vehicles between the hours of 11:00pm and 7:00amKnowledge about the local area highly advantageous Knowledge of OPERA Cloud highly advantageous Flexibility to work rotating roster and work weekends and/or public holidays Previous experience in the hospitality industry, preferably in a night shift capacity Prior reservations experience is advantageous, as hospitality operates 24 hours a dayExcellent communication and interpersonal abilities Ability to remain calm under pressure and manage emergency situations effectively Strong problem-solving skills and attention to detail Proficiency in hotel management software and front office systems Additional Information SO/ BENEFITS Staff meal while on shiftInternational accommodation and retail discounts across varying Ennismore&Accor Hotels properties Family&Friends Hotel Discounts Opportunities for further development and worldwide career progression within Ennismore/ Accor Annual reward of a free night's accommodationat the hotel and additional perks! Annual Salary of $62,000in a Full Time permanent role– 40 hours guaranteed per week. Our Commitment to Diversity&Inclusion: Weare an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know. 1. First name * 2. Last name * 3. Email *4. Phone * 5. Do you have working rights in New Zealand? Select an option... 6. If you have working rights in New Zealand please confirm what are your current working rights are? Select an option... 7. Do you have citizenship, permanent resident or residency in New Zealand? 8. What country do you currently reside in?9. Have you worked within Accor previously? 10. Which Accor property have you worked at most recently? 11. Are you aware of any disabilities and/or medical conditions caused by gradual process or pre-existing injuries, which may affect your ability to do the job or work the required hours? 12. As you are applying for a position of trust, do you have a criminal conviction that may preclude you from fulfilling the requirements of the role?13. Please confirm your base salary expectation/range in local currency 14. Resume *. We accept .pdf, .doc, and .docx formats. * these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *#J-18808-Ljbffr