Customer Experience Manager, Auckland

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We have received your application from Indeed, so the first step of your application is complete. To finish your application we will email you further details. Customer Experience ManagerDemocracy and Customer Experience Manager | Te Kaiwhakahaere o ngā wheako kaiutu me te manapori Are you passionate about people, place, and process? Do you have the mana to lead with integrity and the energy to create meaningful customer experiences? We're looking for a dynamic, forward-thinking Democracy and Customer Experience Manager to lead a vital team at the heart of local government.Mō te tūranga | About the role At Hauraki District Council, we're not just about roads and rubbish (although we do those too)—we're about creating a connected community where voices are heard and services exceed expectations. As our new Manager, you'll be the strategic driver behind both our democratic processes and the way we engage with our community every day.Lead with purpose: Inspire and grow a high-performing team, fostering excellence in customer service and governance. Strategise and steer: Help shape the direction of council communications, customer service, and democratic support with clarity and confidence. Deliver meaningful engagement: Manage customer touchpoints—from front desk to media channels—and ensure every interaction counts.Be a guardian of process: Oversee Council's democratic and secretarial services, ensuring compliance, transparency and effectiveness. Champion continuous improvement: Seek opportunities for innovation, development and cultural competency every step of the way. Tō Kōrero | About You A Bachelor's Degree in a related field and over 10 years' experience in relevant roles.Proven leadership skills, with the ability to coach, influence and motivate diverse teams. A solid grasp of Te Tiriti o Waitangi principles and an understanding of te ao Māori. A Full NZ Drivers Licence (because the journey doesn't stop at your desk). A sharp mind, a collaborative spirit, and a great sense of humour!He aha te hono mai ki a mātou?| Why Join Us? You'll be part of a council that's big enough to make an impact, but small enough that your voice truly matters. We offer a supportive team culture, professional development opportunities, and the chance to help shape the future of local government in Aotearoa.Here mai ki tā mātou mahi | Come work for us! We are an equal opportunity employer and welcome applications from all backgrounds. Embracing the principles of Te Tiriti o Waitangi, we are committed to building meaningful relationships with tangata whenua and creating a workplace that values and respects Te Ao Māori.Ready to be the bridge between democracy and community? Apply today and help lead Hauraki towards a better tomorrow. To apply for this job go to: 6760586 Applications close 30 May 2025 Apply now Share Apply now Permanent Full TimeJob no: 6760586 Location: Hauraki Closing Date: Friday, 30 May 2025 Print Login New to LGJobs? Register now Log in with LGJobs The email and password you entered don't match. Email Password Remember me Forgot your password? Register Already registered? Login nowCreate your LGJobs login Email exists in the system. Email Confirm email Password Confirm password #J-18808-Ljbffr