Night Auditor/Receptionist, Auckland

Company Description SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to luxury. SO/ Auckland is located in the heart of Auckland's CBD, offering views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.We are currently looking for a Permanent Full-Time (40 Hours per Week) Night Auditor/Receptionist who is hands-on and detail-oriented to help us deliver the best Guest Experience! Join us at SO/ Auckland and become part of the Ennismore lifestyle brand collective. This role involves a rotating 7-day roster, including day and night shifts.Job Description This is a great opportunity for someone looking to advance their career and build upon current skills. The Role Work overnight from 11pm to 7.30am and also cover day shifts. Check in and check out guests, maintain accounts, and ensure charges are accurate and posted promptly.Facilitate communication between guests and hotel departments. Respond positively to queries, redirect as needed. Assist with guest luggage, car doors, and timely delivery of guest vehicles. Maintain the appearance of the guest services desk, lobby, and forecourt. Assist with reservations and guest requests.Manage late arrivals and early departures, ensuring procedures are followed and customer service is prioritized. Utilize Opera Cloud PMS, run reports, and prepare statistical information as per policies. Compile Night Audit reports and documents in compliance with PCI standards, and distribute them timely.Perform system backups following finance procedures. Support night services including room service, OTS, parking, and porter services to ensure efficient guest arrivals and departures. Qualifications About You Experience in luxury/lifestyle hotels is highly advantageous. Excellent communication skills, both written and verbal.Full driver’s license is essential for managing guest vehicle parking from 11:00pm to 7:00am. Knowledge of the local area is beneficial. Experience with OPERA Cloud is advantageous. Flexibility to work rotating shifts, including weekends and public holidays. Previous hospitality experience, especially innight shifts, is preferred.Reservations experience is a plus, given the 24-hour nature of hospitality. Strong interpersonal skills and ability to stay calm under pressure. Excellent problem-solving skills and attention to detail. Proficiency in hotel management software and front office systems. Additional Information SO/ BENEFITSStaff meals during shifts. Uniform laundering. International accommodation and retail discounts at Ennismore&Accor Hotels. Family&Friends hotel discounts. Opportunities for career development within Ennismore/Accor. Annual reward of a free night’s stay and other perks. Annual salary of $62,000 for a full-time role—40 hours guaranteed per week. Our Commitment to Diversity&Inclusion: We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. Reasonable adjustments are available during the recruitment process; please let us know if needed. #J-18808-Ljbffr