Family Store Team Leader, Auckland

Are you a people leader who loves variety and challenge? Have the skills to increase sales and implement operational processes? Want to join a great organisation AND make a difference in your community? About the Family Stores: The Salvation Army has a nationwide network of over 130 Family Stores that sell a range of quality donated goods, including clothing, furniture, linen, and homeware. No two days are the same in our stores, with varying customer interactions, donation volumes, and items processed and priced for sale.About the Role: The Team Leader is vital to our store's success, responsible for motivating, training, and ensuring team members meet operational expectations daily, in line with national Family Store standards. This role involves working closely with the area manager as part of a senior team to support strategic initiatives. Our team leaders are proactive, leading by example, motivating and coaching staff, increasing sales, implementing best practices, and ensuring stock is well processed, priced, and displayed.Key Responsibilities: Lead staff and volunteers, fostering a positive team culture that enhances customer and donor experiences. Perform operational tasks, providing training and support to the team. Ensure donation processing, pricing, and merchandising meet national standards. Maintain a well-presented store environment that is safe and welcoming.Hold regular team meetings to communicate store goals, performance, and gather feedback. Ensure compliance with policies, health and safety, HR, and audit requirements. Manage daily business, financial, and administrative tasks accurately. Person Specification: Dedicated to delivering quality service to customers and donors.Supportive, positive leadership style with the ability to motivate staff. Strong communication skills and enthusiasm for achieving goals. Understanding of sales targets and performance metrics. Physically capable of regular lifting. Proficient with retail technology, including POS systems and tablets.Uphold ethical standards, working respectfully and transparently, aligned with Salvation Army values. Ability to follow procedures and exercise sound judgment. Legal right to work in New Zealand; police clearance required. Our Offer: Additional annual Salvation Army leave starting July 1st.Confidential counselling services for wellbeing. Subsidised flu vaccinations. Discounted Medical Insurance with Southern Cross. Discount card for various retailers. Opportunity to work within a respected, nationwide organisation. Career growth and development opportunities. Fast-paced, varied role within a friendly team.Make a meaningful community impact. Candidates should be adaptable, energetic, self-motivated, and committed to our mission of caring for people, transforming lives, and reforming society. Hours and Salary: This is a permanent role, 40 hours per week (Tuesday to Saturday). Note that some public holidays are operational.The starting salary is $68,586.13 per annum. Equal Opportunity: The Salvation Army is proud to be an equal opportunity employer and values diversity in the workplace. This site is powered by Snaphire (). #J-18808-Ljbffr