Customer Support Representative 05 May 2025 Closes 20 Jun 2025, Auckland

If you enjoy an inbound phone-based role and take pride in the support you give to customers, then this role could be the right fit for you! Support our customers across the motu&take pride in your customer service Do you have experience using Genesys Cloud and Salesforce? Highbrook location, 5 minutes off a motorway access with free parking onsite The Role - Customer Service Representative Reporting to one of our Team Leads, you will be responsible for providing frontline inbound customer support for our customers. From answering queries, to problem solving, and upselling - there is a lot to do in this busy role, with each call giving you the variety you need!To be successful, you will be a natural problem solver with a calm and engaging communication style. You will enjoy working with a variety of customers over the phone and via email, using our CRM Salesforce and the Genesys Cloud platform to keep accurate records of your calls. Finish each day knowing that you have helped a customer, making a difference to their day!Your key responsibilities are: First point of contact for inbound customer service support, including issue resolution, add-on, upselling, and order placement Ensure all customer order processing aligns with OfficeMax Customer Support quality guidelines Provide customers with alternative product options if stock is unavailableCollaborate with internal and external stakeholders to resolve customer/order issues promptly and improve satisfaction Escalate issues affecting customer satisfaction to the Team Lead for resolution Complete administrative tasks like keying orders and written communications with customersKeep customer information and activity updated in Salesforce CRM What you will bring: Previous call centre and/or customer service experience in a similar or retail environment Commitment to customer satisfaction Empathetic and adaptable interpersonal skills Good oral and written communication skillsProblem-solving ability Knowledge of Microsoft Office Suite, Word, Excel Experience with Salesforce, Pronto, and Genesys Cloud is advantageous People and Culture Develop your skills with a personalized development plan Free onsite parking and a café Great team environment and a company you can be proud to work for!Our brand is more than just office and stationery products; we are solutions-focused, customer-centric, and committed to supporting and partnering with our customers and suppliers. We serve over 30,000 business customers across Aotearoa, offering a vast range of workplace solutions. Opportunities are endless, and we are evolving to meet new challenges.OfficeMax has built its reputation on service excellence. We are committed to growth, learning, and sustainability, supporting initiatives like Barnardos 0800 What's Up and providing free period products through the Ikura project. We value diversity and encourage a growth mindset, curiosity, and the enjoyment of constant evolution. No day is the same! - haere mai, come join us!Reference # 54141 Location(s): Auckland Expertise: Administration, Customer Services, Data Entry Can't find what you're looking for? Submit an Expression of Interest (EOI), and we will contact you if a suitable position becomes available. #J-18808-Ljbffr