Customer Service Representative, Auckland

Join to apply for the Customer Service Representative role at UCC Coffee Australia&New Zealand Join to apply for the Customer Service Representative role at UCC Coffee Australia&New Zealand At UCC Coffee we’re partnering with some of ANZ’s most iconic retail and out of home brands to lead the market in roasted coffee. From bean to cup, we’re redefining coffee for some of the nation’s most renowned brands. Join our team and immerse yourself in the vibrant world of coffee, where you'll unlock exciting learning opportunities within our ANZ business and embrace our rich heritage.Why join us as our Customer Service Representative? As our Customer Service Representative, you’ll be the first point of contact for our customers across Australia, making sure their orders are processed smoothly, their queries are resolved quickly, and their overall experience with us is exceptional. This is a hands-on/fast passed role where you'll be working across multiple systems and platforms. You’ll join a friendly, collaborative team who work together to keep things running smoothly across Australia and New Zealand.What You’ll Be Doing Processing customer orders (manual entry and EDI) for Australia and processing customer orders (manual entry&EDI) for Australia and New Zealand Responding to inbound calls and making outbound follow-ups as part of scheduled call cycles Monitoring and actioning orders and consumer inboxes Supporting with CRM and administration Actioning assigned reports and investigating delivery issues Managing customer portals to action service and quality complaints to ensure prompt resolution internally and externallyPrioritising urgent orders and liaising with couriers, warehouse, and sales teams This is a full-time, Monday to Friday working 10:30am-7pm , based in our East Tamaki office. You'll be joining a tight-knit team who share a love for coffee, collaboration, and delivering great customer outcomes.About You You’ll be a people person with a customer-first mindset. You enjoy solving problems and get satisfaction from helping things run smoothly behind the scenes. You thrive in a fast-paced environment, have strong attention to detail, and bring a calm, confident energy when dealing with customer queries.What You’ll Bring Previous customer service experience is a must Excellent communication and phone skills Organisational skills and the ability to multitask A proactive, solution-focused attitude and good attention to detail Proficient and confident using systems (Microsoft, Outlook etc.)Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Food and Beverage Services Referrals increase your chances of interviewing at UCC Coffee Australia&New Zealand by 2x Get notified about new Customer Service Representative jobs in Auckland, Auckland, New Zealand . Auckland, Auckland, New Zealand 2 weeks ago Customer Service - Expression of Interest Auckland, Auckland, New Zealand 4 days ago Auckland, Auckland, New Zealand 2 weeks ago NZ - Better with Friends Referral Program Auckland, Auckland, New Zealand 2 days agoAuckland, Auckland, New Zealand 6 days ago Auckland, Auckland, New Zealand 3 days ago Auckland, Auckland, New Zealand 2 days ago Auckland, Auckland, New Zealand 1 month ago Administration - Customer Service Support Auckland, Auckland, New Zealand 1 year ago Auckland, Auckland, New Zealand 2 days agoAuckland, Auckland, New Zealand 2 weeks ago Auckland, Auckland, New Zealand 6 days ago Customer Service Representative (6-month fixed term) Auckland, Auckland, New Zealand 1 month ago Auckland, Auckland, New Zealand 6 days ago Auckland, Auckland, New Zealand 6 days ago Auckland, Auckland, New Zealand 9 hours agoExecutive Manager - Customer, Products and Services Auckland, Auckland, New Zealand 10 hours ago Auckland, Auckland, New Zealand 1 day ago Casual Team Member - The Warehouse, Pukekohe Shopfloor Team Member - The Warehouse, Glenfield Auckland, Auckland, New Zealand 2 weeks ago Executive Assistant to Chief Marketing Officer Auckland, Auckland, New Zealand 1 month agoAuckland, Auckland, New Zealand 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr