Reservations Team Members, Auckland

Do you love selling and think that you should get paid MORE the better you do? Do you love talking and want to be part of our customer's adventures? Are you a keen problem solver? Keen to have the BEST workmates and work with the BEST team? If this sounds like you, then keep reading!Snap Rentals is looking for a Reservations Team Member to join our Auckland team. We pay a competitive hourly rate PLUS COMMISSION!!! This is a full-time position working on a rotating Monday - Sunday roster which will include some weekend work. Job tasks and responsibilities Managing customer inquiries through multiple inbound channels including phone, email, and social mediaConverting quotes into sales Upselling vehicles, accessories, and extras Problem solving and providing solutions for customer queries and potential issues they may have Completing administrative tasks Working towards monthly targets Ensuring Snap Rentals' vision is maintained and deliveredThe successful candidate will need to have the following attributes: Relevant experience in resolving customer complaints Proven experience in retail or sales, including upselling and cross-selling Excellent written and verbal communication skills and a great phone manner Outstanding interpersonal and customer service skillsProfessionalism An eye for detail Positive energy About Us Snap Rentals is an award-winning car rental company with depots in Auckland, Wellington, Nelson, Christchurch, and Queenstown. We are innovative and love to push the boundaries in our industry. We use technology to make things easier for our staff and our customers.We want to make a difference with what we do as well as challenge the status quo. We are growing our team and we want you to join the ride! How to Apply If you are still reading, we are keen to hear from you. Please send us your CV and a cover letter telling us a bit about yourself and why we should hire you.Additional Questions Which of the following statements best describes your right to work in New Zealand? Do you have customer service experience? What is your expected annual base salary? How much notice are you required to give your current employer? Do you have a current New Zealand driver's license?Do you own or have regular access to a car? Are you available to work public holidays? Are you willing to work on a 7-day rotating roster including weekends? Do you have rental car specific experience? Are you comfortable and confident in dealing with upset and difficult customers and helping resolve their problems both on the phone and via email professionally?Please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory. Research careers and find all the information and tips you need on career advice. #J-18808-Ljbffr