1st Line Support / Helpdesk Engineer - Hybrid, Auckland

First Line Support Engineer - Hybrid (After training - 2 days office / 3 days home) What’s this role about? As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.Growth is important to us, and your role will include being mentored by seniors to develop the skills necessary to progress from a 1st line engineer to a 2nd line. We will also provide support and assistance in obtaining professional certifications. MSP experience would be a bonus; if not, an IT Helpdesk / remote support background is a big plus.An array of benefits exist including paid time off, a company-paid training plan, a beautiful office overlooking the Viaduct, and much more. Schedule: 8-hour shift. What will I do day to day? You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.Your everyday focus will include: Troubleshooting a range of technical issues experienced by our clients, including: Windows 10 Office 365 Microsoft Office Printers and Scanners Various customer applications Basic administration of Windows Server 2016, 2019 Network troubleshootingUsing our PSA platform to log and respond to support tickets Identifying and escalating higher-level issues to a senior engineer Delivering support in a friendly and positive manner, demonstrating good communication skills, both verbally and in writing What gets me the competitive edge?Stand out from the pack with these things: Passion for technology and self-development Experience working for a managed service provider Knowledge of Autotask RMM or PSA #J-18808-Ljbffr