Hotel Cleanliness Expert, Auckland

Join to apply for the Hotel Cleanliness Expert role at Four Points by Sheraton Auckland 5 days ago Be among the first 25 applicants Join to apply for the Hotel Cleanliness Expert role at Four Points by Sheraton Auckland Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Four Points by Sheraton AucklandFour Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Hotel Cleanliness Expert in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.Position Summary: Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the wholehotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Assist other employees to ensure proper coverage and prompt guest service. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or housekeeping office directly for urgent repairs and preventative maintenance issues. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk. Conduct room cleaning according to Clean Matters specifics and guidelines Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.No matter what position you are in, there are a few things that are critical to success– ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts – to get it right for our guests and our business each time.Interpersonal Skills Customer Service Orientation Teamwork Diversity Relations Personal Attributes Safety Orientation Presentation Integrity Positive Demeanor Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy flexible working hours&locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Four Points Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply now!Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Four Points by Sheraton Auckland by 2x Get notified about new Hotel Specialist jobs in Auckland, Auckland, New Zealand .Auckland, Auckland, New Zealand 2 days ago Auckland, Auckland, New Zealand 1 month ago Auckland, Auckland, New Zealand 2 weeks ago Auckland, Auckland, New Zealand 6 days ago Auckland, Auckland, New Zealand 1 day ago Auckland, Auckland, New Zealand 1 month ago Front Desk Attendant - Auckland International Airport Auckland, Auckland, New Zealand 2 days agoAuckland, Auckland, New Zealand 1 month ago Auckland, Auckland, New Zealand 1 month ago Receptionist | Mon - Fri | Dental on the Shore Auckland, Auckland, New Zealand 2 days ago Auckland, Auckland, New Zealand 2 weeks ago Receptionist / Dental Assistant | Lumino Seddon Street | Full-Time Business Development Manager | Hotel Indigo Auckland Auckland, Auckland, New Zealand 1 day agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr