Entry Level Support Engineer, Auckland

Join to apply for the Entry Level Support Engineer role at New Era Technology Join to apply for the Entry Level Support Engineer role at New Era Technology Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. What is the role? Monday - Friday 38 hour working week. Based on site in the education sector you would be the first point of contact for any IT related issues. Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients andhave the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which requires attention to detail.Responsibilities: Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) Diagnose and troubleshoot technical issues reported by clients. Document and tack client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution.Stay up to date with product knowledge and industry trends to provide accurate and timely support. Please note that this is a general description. Desirable: Practical technical knowledge in supporting and implementing: Windows 11 Windows Server 2022 Azure Active Directory Firewalls (FortiGate)Switching (Ruckus, HP, Allied Telesis) Wireless (Ruckus, Aruba/HP, Aerohive) Printers/Copiers Must be a NZ Citizen or hold permanent residency - Required Must have a NZ Driver's License (Full or Restricted) - Required What we offer A friendly team environment with a strong technical support network.Opportunity to work with the IT industry's latest technologies. Internal career growth for high performers and IT super-stars. An opportunity to earn while you learn. What we do New Era is a global IT integrator delivering Managed Services, Collaboration, Cloud, Data Networking, Security and Corporate AV Solutions to more than 12,000+ customers. Operating in 70+ locations worldwide New Era brings our clients an unparalleled understanding of IT solutions.Who we are New Era promotes a culture of continued development, both personal and professional. If this resonates with you, there is an opportunity join New Era Technology's growing team of highly skilled and industry-certified professionals. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. In New Zealand New Era Technology is 24 years young. Nationally, we are the largest educationally focused, IT solutions and support provider. We provide strategic consultancy, design,implementation,and support services to schools across New Zealand.New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").View our Privacy Policy here Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at New Era Technology by 2xGet notified about new Support Engineer jobs in Auckland, Auckland, New Zealand . 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