Customer Manager, Auckland

Join to apply for the Customer Manager role at Unilever Get AI-powered advice on this job and more exclusive features. Who we are? On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben&Jerry’s and Streets. Our heritage and values We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we runour company today. In 2022, Unilever Australia&New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all. Why join us? A job at Unilever is a career made by you, with development opportunities, benefits, and a working culture that embraces diversity and pioneering flexibility. There’s no better time to join our team!Job Summary This externally facing role involves managing customer relationships by developing strong partnerships and leading internal initiatives. The Customer Manager is responsible for delivering the P&L for their category, including turnover, profitability, trade spend, and market share, while building, negotiating, and executing the joint business plan with the customer. Role Responsibilities Deliver turnover, customer profitability, and trade spend budgets. Develop relationships with internal teams (CSP Manager, Shopper Insights, Marketing) and external contacts (Category Managers, Buyers, etc.).Develop and implement joint business and promotional plans. Manage product portfolio and evaluate promotional effectiveness. Lead range and merchandising reviews in collaboration with CSP and Digital Lead. Contribute to local customer strategy planning. Implement category initiatives like pricing, brand activation, and NPD.Coordinate with Customer Service to resolve issues efficiently. Experiences&Qualifications What You Will Need to Succeed Experience in FMCG Account Management. Strong networking skills. Business development experience. Excellent commercial acumen with problem-solving ability. Skills Selling&Negotiation skills. Relationship building. Bias for action and attention to detail. Market data analysis skills. Good presentation skills. Leadership&Standards of Leadership We value results, resilience, continuous improvement, humility, and customer focus. Our leaders are responsible for their wellbeing and high standards of work, interpreting evidence and data to spot opportunities and issues. What awaits you at Unilever? Join a dynamic, flexible, and inclusive environment that cares about your wellbeing and values your contributions. Benefit from career development, discounts, and a supportive community. We encourage diversity and provide reasonable adjustments for applicants requiring support.Additional Information Position level: Mid-Senior Employment type: Full-time Job function: Sales and Business Development Industries: Manufacturing, Food and Beverage #J-18808-Ljbffr