Financial Solutions Analyst, Auckland

Join to apply for the Financial Solutions Analyst role at Westpac New Zealand . 2 days ago Be among the first 25 applicants. Mō te tūranga | About the Role Our Enterprise Customer Care Operations team is currently looking for a motivated, customer service-oriented individual to join us as a Financial Solutions Analyst.Financial Solutions Analyst Permanent role Auckland based only In this position, you will play a critical role in supporting our customers experiencing financial hardship. You will work with customers to understand their financial situation, explore options, and determine the best path forward, continually listening and assessing until the customer can resume normal banking.If you’re looking to make a meaningful impact and contribute to a team that values empathy, expertise, and excellence in customer interactions, we’d love to hear from you. Nā tāu rourou | What will you bring? Previous lending experience and a strong understanding of credit principles.Exceptional customer service skills, including outstanding written, verbal, and listening abilities. Well-developed problem-solving and reasoning skills to ensure the best outcomes for customers and Westpac. A customer-centric, empathetic, and collaborative manner with the ability to establish rapport quickly.Westpac Hei Wāhi Mahi | Working at Westpac Enjoy a supportive team environment, great job perks, and benefits including: 4 weeks standard holiday + 5 days of wellbeing leave Additional purchased leave options up to 4 weeks per year Banking benefits, insurance discounts, and superannuationGrowth and development opportunities with internal mobility Recognition and rewards for star performers School holiday subsidy 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we aim to build a fairer, stronger New Zealand. We value individuality, development, and passion, encouraging everyone to be their whole, true, and best selves. We believe in nurturing talent and supporting ambitions of all sizes.Tono mai ināianei! | Apply Now! Send your CV and Cover Letter today. We welcome applications from all backgrounds, including neurodiverse individuals, those with health conditions or disabilities, emphasizing attitude and passion alongside experience and qualifications. Mahi tahi tātou, kaha ake tātou | Together GreaterApplications Close 25 May 2025 Seniority level Entry level Employment type Full-time Job function Information Technology Industries Banking #J-18808-Ljbffr