Customer Experience Manager, Auckland

Join to apply for the Customer Experience Manager role at Taituarā — Local Government Professionals Aotearoa About the Role At Hauraki District Council, we're dedicated to creating a connected community where voices are heard and services exceed expectations. We are seeking a strategic, forward-thinking Democracy and Customer Experience Manager to lead ourteam at the heart of local government.Lead with purpose: Inspire and develop a high-performing team, fostering excellence in customer service and governance. Strategise and steer: Shape the direction of council communications, customer service, and democratic support with clarity and confidence. Deliver meaningful engagement: Manage customer touchpoints—from front desk to media channels—and ensure every interaction counts.Be a guardian of process: Oversee Council's democratic and secretarial services, ensuring compliance, transparency, and effectiveness. Champion continuous improvement: Seek opportunities for innovation, development, and cultural competency. About You A Bachelor's Degree in a related field and over 10 years' relevant experience.Proven leadership skills, with the ability to coach, influence, and motivate diverse teams. A solid understanding of Te Tiriti o Waitangi principles and te ao Māori. A Full NZ Drivers Licence. A collaborative spirit, a sharp mind, and a great sense of humour! Why Join Us? Be part of a council that's impactful yet personable. We offer a supportive culture, professional development, and a chance to shape local government in Aotearoa.How to Apply Visit this link to submit your application. Applications close on 30 May 2025. #J-18808-Ljbffr