ISS Systems Support Analyst (level2), Auckland

Behind every great school is a great team of people and we’d love you to join ours. As one of our Systems Support Analysts, you’ll play an important role in providing technical assistance to our students, staff and parents within the Information and Communication Technology environment. Support is provided face to face, via email, Teams or by phone.You’ll have: • At least 2 years’ experience in IT technical support • Excellent communication skills and be able to relate well to our students, staff and parents in a way they understand • Solid knowledge of Windows and Apple and be technically minded • Active problem solving and trouble shooting skills• Previous experience in a similar role within the education sector would be an advantage Working in a supportive team environment, you will be a key member of our Information Systems Support (ISS) team. You will be a self-starter who has the ability to juggle many balls, be action orientated, proactive and able to demonstrate strong customer care skills. A strong knowledge of Apple OSX and iOS is required, and experience with MDM technology will be an advantage. Knowledge and experience with MS Windows 10, MS Office Applications, Microsoft 365 and Google Workspace is a must.The position involves• face-to-face problem resolution at a service counter and answering support calls • logging, monitoring&escalating when required all helpdesk jobs• resolving all problems within defined SLA • maintain a high level of communication • providing recommendations for remedial or preventative action by support staff or users • maintaining an accurate asset register and recording details and solutions of all faults• providing end users with support of hardware and software as required • assist with ICT projects and improvements • performing administrative tasks on servers (Windows), Microsoft 365 and Google Workspace • focus on getting the best possible outcome and service for the end users Diocesan School for Girls is a place of academic, sporting and cultural excellence. We are a high performing independent Anglican School with state of the art educational and sporting facilities. Our school is a place of innovation and inspiration, where we help girls develop skills for the ever-changing world. Some of the benefits we offer are:• utilisation of our Fitness Centre gym and Aquatic pool facilities • an on-site physiotherapist Please apply online via our website by 6th June 2025. For further information please email . Please apply online via our website by 6th June 2025. For further information please email .#J-18808-Ljbffr