Customer Service Coordinator, Christchurch

Social Network Login/Join: [Specify platform] Client: [Client details] Location: [Location details] Job Category: Customer Service EU work permit required: Yes Job Reference: dbd59face516 Job Views: 13 Posted: 26.04.2025 Expiry Date: 10.06.2025 Job Description: Knowledge and Specific Job Skills SummaryThorough understanding of the order process Clear and professional communication ability Excellent attention to detail Knowledge of products and branding methods Shipping and courier booking processes (international&domestic) Data input and review skills The role requires passion, concentration, and drive to ensure success. Applicants must have excellent attention to detail, as we pride ourselves on the quality of deliverables, from emails to client presentations. Achieving this under pressure will be a critical success factor.Key Accountabilities and Responsibilities: Raise orders and manage the order process with suppliers Provide excellent customer service and support Maintain clear and concise order data Keep customers informed of order status Communicate with internal stakeholders on issues General administration of work and digital workspaceCoordinate store order processing with the Merchandise Consultant Raise fulfillment orders and manage processes Provide tailored support based on client needs Handle customer complaints professionally Proactively solve problems for clients Follow warehouse booking procedures Provide cover for teammates when neededPerform additional duties as assigned by line manager Our benefits include bonus schemes, Cycle to Work and Electric Vehicle lease schemes, employee focus groups, B Corporation certification, UN Global Compact membership, Investors in People accreditation, employee assistance programs, and training opportunities. We also organize social activities such as Christmas parties, bowling tournaments, and annual conferences.#J-18808-Ljbffr