Trading Support Engineer, Christchurch

Exciting new role with an innovative company in the financial sector Join a small but critical global team that oversees real-time trading Awesome company culture, interesting industry, great benefits Join a dynamic&close-knit technical team specialising in crafting foreign exchange technology, with flexibility and growth opportunities. What our client can offer: Our client has been operating for 15 years, specialising in technology solutions for large brokers and banks. Their focus is primarily on back-end services. They offer a competitive salary based on experience, with offices in central Christchurch and significant business presence in London. This role promises not just a flexible, Kiwi-friendly work environment, but offers great exposure to senior domain experts, fostering significant professional development. They offer great benefits including international company trips!What you will do: As a Trading Support Engineer, you'll be part of a small but critical global team overseeing real-time trading and operations. Responsibilities include: Engaging with customers, addressing queries and issues through chat channels and email ticketing systems System configuration, issue investigation, production monitoring, and troubleshooting production problemsOnboarding new customers, setting up their systems, software, and carrying out any integrations Collaborating with the analytics team to develop pricing, execution, and risk-management models Participate in a weekly on-call roster to handle emergency alerts outside office hours This role demands a proactive approach, excellent communication skills, and a keen interest in trading markets / cryptocurrency.Skills and experience we are looking for: Our ideal candidate will have some of the following: Strong technical foundation with a degree in Computer Science, Mathematics, or a similar numerate field, or equivalent experience Excellent communication skills Genuine interest in trading, markets, cryptocurrencyAdaptability to changing tasks and priorities Skilled in Linux command line, scripting languages (e.g. Python, Ruby, Shell), and/or proficient in writing and optimizing SQL queries Understanding of electronic trading systems, including low-latency environments and exchange protocols (FIX, WebSockets, REST)Quantitative and analytical mindset, focused on automation and continuous improvement Exposure to machine learning and predictive analytics techniques Knowledge of Linux command shell navigation Experience in customer support/help desk roles Strong problem-solving skills and the ability to work independentlyFlexibility with on-call and weekend work as required What to do next: Apply using the Apply button on this page #J-18808-Ljbffr