Service Facilitator - Christchurch

Ready for a meaningful career? Join HealthCare New Zealand , our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support , empowering them to live independently in their own homes. Join a rewarding industry where you are contributing to enhancing the lives of others!Online learning platform Company laptop provided Discounted health insurance Full paid training provided Who we are | Ko wai mātou HealthCare NZ brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!Join Our Vibrant Facilitation Team! As a Service Facilitator, you'll play a pivotal role in our Service Centre. Your mission? To provide top-notch phone-based coordination services and exceptional customer support. Whether assisting clients or support workers, you'll be the crucial factor ensuring seamless day-to-day operations. This is a full-time, permanent role - Monday to Friday, 8:30 am - 5:00 pm, based in our Burnside office inŌtautahi Christchurch .Responsibilities include Managing phone-based and email enquiries from external stakeholders (clients, whanau, funders) and internal stakeholders (support workers, service delivery teams) Coordination of services between support workers and clients Rostering cover to ensure clients receive support when support workers are unavailableDelivering excellent customer service with empathy and genuine interest in helping others Demonstrating passion for the healthcare sector Using technology confidently and demonstrating computer literacy Building rapport and communicating effectively over the phone Maintaining a positive, adaptable, and resilient attitude, especially under pressure in a fast-paced environmentAbility to work over the end-of-year holiday period HealthCare NZ is part of the New Zealand Health Group, supporting over 30,000 New Zealanders to live independently in their homes, communities, and workplaces. If you'd like to make a real difference in people's lives, apply today. How to apply | Me pēhea ki te tono Please apply via our website with your CV and cover letter. Only applications submitted through the website will be considered.Suitable candidates will be contacted for an interview. Applications are reviewed as received, and the role may close early if the right candidate is found. Applicants must be NZ Residents/Citizens or hold a valid NZ work permit. Reference # 33721 Posted on 09 May 2025 Closes on 23 May 2025, 21:00Location: Christchurch branch area Expertise: Contact Centre, Service Facilitation Experience level: 1-3, 3-5, 5-7 years This site is powered by Snaphire () #J-18808-Ljbffr